When booking these 3 days 12/30-1/2 I had told the person over the phone I wouldn’t be arriving until early in the morning on 12/31. She had assured me all I needed to do was call the day before and let the front desk person know, which I did. When calling the day before the guy told me he had made the adjustment in the computer and told his colleague. When arriving on 12/31 at 5am the guy at the front desk had no idea what I was talking about and couldn’t find my reservation. He had told me he could make a new one for me as a walk-in. I told him I don’t want to do that because I already paid for the entire trip. So he looked again and found what the previous guy had done. Upon looking into the rest of the reservation details I noticed somehow I was missing 1/2 as the checkout day even though I already paid and booked it with hotels.com. So I reached out to hotels.com and told them about it. The representative immediately called the hotel to have them fix this mistake. Then this morning I double checked with the morning front desk person to make sure it was all settled. She told me yes it was. So I left for a little bit and came back when parking my car in the daylight I noticed the cars in the parking lot had placards hanging up or on the dashboard. I went in spoke with the woman inquiring if I also needed one and she said yes I was supposed to get it last night and never did. I drove 11 hours overnight and the first thing I had to deal with is possibly not having a place to
Brent
Brent,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
Ned’s were very comfortable and breakfast was pretty good. Breads were a bit dry but we ate later so can definitely be understandable.
judy
judy,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 1 日
Everything was GREAT except for the people in the room above us. Stomping around at 5:00am. And waking us up the last 3 mornings we were there. I would not stay again unless I was on the top floor.
michael
michael,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 30 日
Breakfast was pitiful. Beds were hard as a rock and the room was noisy.
Joshua
Joshua,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 26 日
Nice and clean
Carlos
Carlos,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 24 日
The breakfast only had 2 hot food options, egg and potatoes no meat. Bagels were not cut and did not have a bagel slicer. Had to use a flimsy plastic knife to cut bagel.
Christine
Christine,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 19 日
Parking was easy. Bed was terrible, to sleep at all, had to put my head at the foot of the bed. Ate at 6am so had muffin and coffee was available.
Laura
Laura,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Reini
Reini,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Rooms were comfortable
julia
julia,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
Rooms were clean. I liked the vinyl flooring. I believe it's cleaner and easier to clean over carpet. Shower could have been a tad hotter. I enjoyed my stay and loved the quality and price.
Temple
Temple,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Clean room
Otis
Otis,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Front Desk went above and beyond accommodating our last minute change.
Clay
Clay,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 6 日
Clean rooms and great service
Nicole
Nicole,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 5 日
Room was beat and clean
Andrea
Andrea,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 5 日
The staff was extremely courteous
Amy
Amy,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 4 日
Bed not very comfortable. Keys did not work 2nd day of stay which led to a lot of back and forth to no avail. Finally got keys that worked after I returned at about 11 pm.