Your front desk staff was baffled as to where my room was for my stay on Aug 30th, (Marina Tower ? or Bay Tower?) and sent me with our baggage to the Bay Tower (from my original check-in at the Marina Tower) where I then received by room key (#864) that was for the Marina Tower. This created totally unnecessary loading and unloading, parking etc. Lack of training on staff? or, unmanageable workload?
Richard
Richard,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Heather
Heather,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 4 日
Elvira
Elvira,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 3 日
Jennifer
Jennifer,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 3 日
The updated Marina tower lobby and our room were nice. However, when we booked the room via hotes.com, the description was not clear. It stated bay view, but it was partial bay view across the road over the parking lot. We asked for the room change but they were booked for the first night. We got moved on the next day and received complementary $50 room credit. If not for that, our stay would have been pleasant. Perhaps description of the room to be updated as partial bay view.
Irene
Irene,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 3 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Alejandro
Alejandro,7 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 1 日
Checking in!
I received an email directing me which tower location to go to. (A ten minute walk between the two towers). I was informed that I had been upgraded and I needed to go to the other tower; was given my key and directions, follow the path. Nothing was said about the room being in a different place located next to the main tower. I had to walk around for 30 minutes to find my room. Upon arrival at the room I noticed that instead of the King bed, I had two queens. Some upgrade, eh!
anthony
anthony,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 31 日
Kristina
Kristina,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 26 日
Nicolette
Nicolette,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Ada
Ada,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 24 日
Poor service and condition of the room
Service is bad and the conditions of the room is old. It doesn’t worth my money to pay this set up of the hotel. Absolutely not going there to stay again.
Sze Nga Rosanna
Sze Nga Rosanna,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 23 日
Helt ok Hotel
Rummet var rent och välstädat, bra utsikt, nära till flygplats, dock var själva anläggningen något gammalt, något konstigt vattenblandare i badrumet, så kanske en renovering i badrummen hade varit bra.
Caesar
Caesar,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 22 日
THERESA
THERESA,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 21 日
Mario
Mario,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 20 日
Overnight stay before our flight. Would like to comeback for a weekend