2/10 很差
2025 年 12 月 13 日
Serious security breach and condescending service. Do not leave valuables here.
I am writing this to warn other travelers. We recently stayed at Nobu Hotel in Warsaw, and while the hardware of the hotel is great, the security and service are completely unacceptable.
Theft / Security:
To be direct: money was stolen from our hotel room. We know exactly when this happened. It was the only day we left our bags unattended, and we know housekeeping entered the room during that specific window because we asked for it.When we returned, our money was gone. We are 100% certain this was done by the staff who accessed our room. It is a violation of privacy and trust that ruined our entire holiday.
Service / Wi-Fi:
To add to the frustration, the service was dry and unhelpful. We couldn't get the Wi-Fi to work using the standard instructions (Room Number + Last Name). It simply wouldn't connect.
There were no instructions anywhere stating a different login method.
We had to call room service just to get transferred to reception to ask for help.
When we spoke to the front desk, they told us we were supposed to use "only the first 3 letters" of the last name.
Worse than the technical issue was the attitude: they spoke to us as if we were stupid for not knowing this unwritten rule.
The Room:
It is a shame because the room itself was amazing—comfortable, clean, and well-equipped. But it does not matter how comfortable the bed is if you are being robbed while you are out and treated poorly w
Sam
Sam，2 晚行程
Hotels.com真实住客点评
