Horrible Experience!!! Unsanitary Room and Unprofessional Service
I am beyond frustrated with my recent experience at this hotel. I booked a deluxe studio at the Extended Stay America Suites, but upon arrival, I was told that my room wasn’t available and was moved to a different location just a few minutes down the road. What followed was one of the most disgusting and unsafe hotel stays I’ve ever had.
The room was in appalling condition:
Roaches on the bed and in the bathroom, which is completely unacceptable.
Stained carpets that made it clear the room hadn’t been cleaned properly in a while.
Multiple non-functional lights made the room feel even more uncomfortable.
The bathroom door wouldn’t lock, and the shower was leaking, causing water damage and making the room even more unsanitary and unsafe.
I immediately asked the front desk for a refund or to be moved to another room, but they refused, stating they couldn’t do anything due to policies set by Expedia. After contacting Expedia, I was told the hotel wasn’t willing to make any exceptions, despite the disgusting state of the room.
This is not just about a bad stay, it’s about a lack of professionalism and care for the safety and comfort of guests. I never even stayed in the room because it was uninhabitable, and I would not recommend this hotel to anyone. I’m still requesting for a refund, but it’s clear that this hotel doesn’t take customer satisfaction seriously.
Avoid this place at all costs.
