We arrived at the hotel and immediately realized it was far from being a 3.5-star family hotel.
We were a group of four adults (grandparents) and a family with a baby and a toddler, staying in three rooms in total.
At first, we were given a ground-floor room that reeked of sewage. When I asked to move, they initially said yes, but only after I insisted that I wouldn’t stay there did they suddenly “find” another room.
By the pool, a DJ played music so loud we could barely hear the receptionist at check-in. With such noise, it was impossible for a 1.5-year-old to nap in the room.
The rooms themselves were filthy and unsafe: feces left in the toilet, spiders in the bed, broken glass on the floor, and dirty sheets. Proper cleaning would have prevented all of this.
I strongly do not recommend this hotel for families—or for anyone who values cleanliness and a basic standard of quality.