High price, difficulty checking in after booking through hotels.com and using a gift card for payment; employee didn't know how to use a gift card for payment with no expiration date and made me give another form of payment so I was charged twice & she wanted me to contact the gift card company to resolve the issue but didn't offer any other solutions & refused to figure out how to look up my reservation and payment through hotels.com to confirm payment was already made or to accept the receipt I had for proof of payment online. The remote wouldn't work for the TV and the battery cover was missing (employee brought me two sets of batteries twice to replace myself but didn't wait to see if they worked so I had to call multiple times and only 2 of 8 batteries worked). No one was behind the desk so we had to call the employee multiple times for assistance with faulty items and issues with our room/amenities and she didn't answer the first few times we called & didn't come to check the desk even though I waited at least 10 minutes before going to my room to use my phone. The bathtub had a leaky faucet and was quite annoying to listen to all night & is a huge waste of water for a simple inexpensive repair. The toilet overflowed all over the entire bathroom floor while my husband and I were at the so called Continental breakfast even though we used it once the entire stay (it flushed without any issues & was not overflowing before we left the room). I called the front desk to notif
Brittany
Brittany,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 7 日
Lynette
Lynette,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 22 日
Not worth $300 for a 2 night stay. The bath tub drain was clogged so when you shower the tub fills with water. Toilet seat was about to fall off. Room keys stopped working after 1 day which was annoying.
Anna
Anna,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
emmanuel
emmanuel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 15 日
Aaron
Aaron,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 3 日
Okay
It was okay just wish we didn't have a tub in the bathroom that dripped water. Other than that it was okay.
Heather
Heather,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 3 日
Hotel was nice. Toilet was loose and wiggly and It just had an odor in the room like there was water damage. Like in the carpet. Beds were clean and room was very neat other than that. Probably a little overpriced for the area but I get it also.
Renee
Renee,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 22 日
There are things that should be checked by maintenance for repair before you keep having people stay in the rooms. When I got to room I wondered why chair was shoved against the wall in the corner, barely touched it and the leg came off, I got down on the floor and got the leg back on but did not risk sitting in it my entire stay.
The toilet seat is loose and should probably be replaced.
Becky
Becky,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 18 日
This looks like the better of the hotels to stay at in Napoleon. The beds were not great, and the non/smoking room smelled of cigarette smoke. When I mentioned the smell at checkout, the staff person said they had a room where a woman smoked a lot, and they weren’t able to get the smell out. As they had other rooms available, I’m not sure why they put me in this room. Otherwise, the day was OK.
Lynne
Lynne,1 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 13 日
The chairs around the property hardly have any cover on them. They look like they are ready to be thrown out. The dining room and extra chairs around the lobby are clean, but these chairs look horrible. I find it hard to believe that a company of this size cannot afford to provide new chairs for its guests.
Rebecca
Rebecca,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Albert
Albert,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 11 日
Willan
Willan,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Ruth
Ruth,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 20 日
Outdated but quiet
Christopher
Christopher,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Maria
Maria,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 11 日
This property was very outdated, beds were hard as a rock, other family who stayed said their room smelled like smoke and found ashes within the room.
Sandy
Sandy,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 9 日
Comfortable and convenient, but could here people walk and children run on the upper floor, but overall it worked for our needs
Rhonda
Rhonda,4 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 8 日
Emily
Emily,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 23 日
We only stayed for one night but it was very quiet, clean, and the staff were friendly. If I am in town, I will definitely stay again.
Shanice
Shanice,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Very quiet is what I really liked.
Breakfast choices were not the best
Jaroslav
Jaroslav,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Everything was perfect.
Jen
Jen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Good hotel for a night's stay.
The hotel is clean and does the job if you are only staying for sleep. The pool is a bit cold, and the pool towels are small. There are no rooms to accomodate a group (we had a wedding to attend, and family from out of town).