Our trip started off worrisome. We had a concert to be at by 6pm. We arrived at 3pm and our room wasn’t ready. They told us that the hotel was oversold and that was why. We finally got into our room after 4pm. We were given free breakfast vouchers for one day, although when I look back on my reservation, I had already upgraded my reservation to come with daily breakfast. I never received that. We had a premium junior suite because we have 2 children traveling with us. We asked for an extra comforter for the child staying on the pull out couch. Because they were oversold, they had no extra blankets, until about 8pm when someone finally found the last thin blanket in the hotel and brought it to us. We paid for 3 nights. After night 2, our cards stopped working. We had them reactivated. Someone came up to our room a couple hours later and told us we needed to check out and we didn’t have a reservation for this night. Went down to front desk and handled that. Now comes the big one. My husband and child went out to a concert this night. When they arrived back at the hotel at midnight, their cards didn’t work yet again and they couldn’t get into the hotel room. Myself and other child were asleep in room. He asked front desk for help, and without checking the woman told him she couldn’t do anything as he wasn’t on the room. He asked how he was supposed to get to room and still offered no help. She threatened to call the cops on him and our 15 year old daughter