It is one of the worst experience of staying in a so called “luxury serviced apartments”. My family and I experienced a fire alarm escape without clear instructions and we needed to run from 23/F to the lobby via staircase in the morning of 8:30am. We also suffered with no water supply from 9-5 during our stay. Can you imagine you have to experienced these during a travel?! How hectic it was with no running water and toilet flush in a travel? We paid for a so called luxury stay but it turned out to be NOT. When you communicated to the service team, they only told you to understand without any help, support and solutions. When I requested to talk to a senior management, the staff refused and said “he would handle the same way”! What a response!!!! Don’t trust everything you read from website. My personal experience indeed is the truth. I definitely won’t recommend this accommodation to anyone, in view of its bad service as well as many many rigid rules set for the stay.
Suite was amazing! Very clean! Staff was amazing. I will definitely stay again.
Margaret
Margaret,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 11 日
Not really a hotel, everything is additional, including cleaning the room.Reception took longer than expected to chrck me in, after a long day.
THIAGO
THIAGO,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 8 日
Very nice room/apartment. Good experience, staff was very courteous and helpful.
Menno
Menno,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 7 日
Suzhen
Suzhen,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 4 日
Clean, well appointed room
Lynne
Lynne,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 24 日
I feel a bit conflicted about this stay.
First off, the location is amazing. Right near great restaurants and in an area that feels safe to wander even at night.
The suite was nice - comfy bed, include coffee, couch and small kitchen. Nothing over the top but everything you need
The communication was more than good - like really really good. and at any time of day or night.
so why wasn;t this a perfect stay?
I really felt a bit deceived when it came to booking. Between the "service fees" bundled into the taxes and another fee that turns out is for wifi and access to the fitness room, my room rate doubled from the advertised rate. Also there are extra fees for everything - from arriving early ($50) to leaving late to losing your key ($600)
that said, as long as you are careful and know what you are getting into the place is great - its just not the deal I thought it would be and a hotel for the same price would have fewer strings attached.
Lynda
Lynda,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 18 日
Rilbertan
Rilbertan,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 9 日
Wonderful stay. Great area. Excellent customer service. Beautiful building and apartment. Thank you!
Jeanne
Jeanne,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 6 日
Towels please?
Bed was small. Biggest issue was the attitude of concierge. They seem to be short on towels and would not give us additional towels when requested. We were there for 5 nights. 4 towels shared between two adults is simply inadequate.
Crosby
Crosby,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 23 日
Disappointing
The place is far from being a suite. I was very disappointed in general. The only good things were the view of the bedroom and the location of the place as it convenient to move around. I understand this is an appart hotel but i have been to appart hotels before and this one it’s not worth the price. Bathroom was disappointing with wear door and darks spots on the bathtub and sink area. Bed sheets had black spots ( seems mold to me) and WiFi is not good at all (ended up using personal roaming). The bedroom window did not close properly so you could hear the traffic and wind while sleeping. Was kinda disappointed. Was expecting something much better in Yorkville area and how it’s was sold on the advertisement.
Isfaaq
Isfaaq,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 23 日
Akinsola
Akinsola,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 23 日
We are very satisfied, thank you to the staff here.