Unexpectedly dirty! Smells of urine and mold. Mold growing in bathroom. We didn’t even want to use the shower. Floors were so dirty adults wore shoes and socks- now stained black! Kids were confined to beds because it was too dirty and gross to let them walk or play in the floors.
We checked in around 9/9:30 after 9 hours on the road with two little kids, too late and too tired to look for different accommodation. We checked out first thing next morning.
Dané
Dané,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 11 日
Not going back
Pool and hot tub were closed even though their page said it would be open by the time we stayed. refused to give any refund and we were unable to cancel the second night and go somewhere else. Mold on the shower curtain. None of the bathrooms have exhaust fans.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 8 日
Not staying here again
The room smelled like old smokers the floor was buckled. The pool was down for repair, I mean who scheduled pool repair in the middle of the summer. The breakfast buffet was marginal but the juice machine was broken.
Lanette
Lanette,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 7 日
AVOID AT ALL COST!
The pool construction made the hotel look dirty. The elevator was sketchy and our first room smelled terrible. We ask for another room and that room didn't smell as bad but the sheets, pillows, and lamps were visibly dirty. The bathroom floor was greasy. I can't even believe this hotel is even open!
Devon
Devon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
DOMINIC
DOMINIC,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 20 日
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 10 日
Awful
Awful. Room stank cigarette smoke and hadn't been cleaned properly. Staff claimed it was not possible and wanted to offer us another room. We chose to leave...
Johan
Johan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 27 日
Have no complaints
Latatyana
Latatyana,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 19 日
They did not let us stay Because in the website didn’t show any deposits on arrival and because we told them that they did not put that deposit in the information. They didn’t want us to stay. My mom as a disabled woman had to sleep in the car. I would like a refund inmidietly to the card. Right now she is in the hospital cause she got a small stroke. All this has her in bad condition. If don’t receive the money back inmidietly I will be filing out for a lawsuit.
Soledad
Soledad,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Jennifer
Jennifer,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 13 日
Toni
Toni,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 13 日
The second evening we were staying we heard a loud noise in the bathroom. Upon investigation, we found that the upstairs toilet leaked through the ceiling and dumped urine and human waist into our bathroom. Luckily we weren’t in there. They switched our room but still charged us the rate For the room with the Jacuzzi even though we were put into a smaller room. Talk to the management and they did not care about our concern.
Perry
Perry,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
it was nice looking
Rebekkah
Rebekkah,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 11 日
Kiarra
Kiarra,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 8 日
Stephanie
Stephanie,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 6 月 2 日
The room was not as advertised and had multiple problems. I booked a room with a king bed, but the bed was definitely not that large (it even seemed smaller than a standard queen). The front desk said it has to do with that being an ADA accessible room, but it also does not meet ADA standards since the bed was very high off the ground and hard to get in. Plus, the AC system barely worked and the mini fridge was not cold. When I tried to shower the hot water went out after 2 minutes. Overall I was very disappointed.
Kellie
Kellie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
The stay was great
Reynaldo
Reynaldo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Good
Danielle
Danielle,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 28 日
No shower curtains, room dis not look like pictures in the app.
Shoua
Shoua,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 27 日
The hotel is not kept clean or orderly
Michelle
Michelle,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 5 月 27 日
Don’t have availability pool
Irene
Irene,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 25 日
Danny
Danny,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 23 日
Todd
Todd,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 23 日
Not what expected. The room had a smoke smell for being non-smoking
They did, however, let me cancel so they are reputable