Do not book this hotel if you actually need the accessible room you reserved.
I reserved a two bedroom handicap room. Upon arrival, the room I rederved months in advance was unavailable. In addition, there was no no proper substitute offered, including a one bedroom handicap suite, despite me explaining that my mother needs an accessible bathroom. Then, I was met with the attitude equivalent to, "Oh well, there is nothing we can do", despite this being the fault of the property and its management.
I called to the front desk on the second day of our trip and the room I booked still being unavailable.
On the third day, the room I booked was still unavailable. However, my mom got moved to a handicap suite after I explained the bathroom challenges she had suffered the previous days.
The third day moved marked the second to last day of the trip. Essentially, my mom could not enjoy her trip here due to the insufficient response of the property.
Once again, do not book this hotel if you actually need the accessible room you reserved.
