Stayed in the 'club' rooms on the top level, giving lounge access for a great breakfast/ afternoon hors d'oeuvres/ evening desserts selection. Room was well appointed cleaned regularly without interruption, and turn down service was provided. Our only knock was that only 2 elevators were operating, with them routinely arriving already packed full and leading to (very) long delays
Malcolm
Malcolm,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 8 日
Quality control inspector
Room was extremely filthy dust all over the windowsills dust on the lights dust on the counters. I had to come in and clean everything if I had a vacuum, I would’ve cleaned the floors too. Now for the bathroom, the bathroom had urine all over the toilet all over the floors and the counter was just a mess. I use a black light to check and I cleaned the entire bathroom and I had to scrub the tub before I took a shower. I did contact the front desk to let them know. I was very unpleased with the cleanliness of my room this is a very expensive hotel and I feel with the combinations of it being expensive. It should be in pristine cleanliness for all. I asked the front desk to have the manager call me on Monday because he was not in this weekend and that I would be in my room from 6 AM until checkout time. I’m leaving my room now and it is 12:30 PM. Never received a phone call from him or her as for the employees that work here. Excellent customer service one suggestion for the staff management when cruise ships come in and they port and they’re getting off. You should have more than two people at the front desk helping if people are on their break break should not be taken during the time the ships come in the priority of this hotel should be for cruisers who come into this hotel for convenience to get off a cruise ship and spend 25 minutes online waiting to check in is unjustified. My suggestion is quality control doing an inspection on every floor once a day would be advisable.
Kim
Kim,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
renata
renata,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Wonderful service, amazing view and the heated outdoor pool was the perfect temperature. Very close to waterfront station and Gastown area.
Shannon
Shannon,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Arend
Arend,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 8 日
Excellent location, but busy on cruise days
Excellent location, and we received a great upgrade due to my wife's 60th.
What was really frustrating was that two of the four lifts were out of action, and on our departure day there were three cruise ships in, so it was somewhat chaotic!
Mark
Mark,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 7 日
long elevator waits
Nice room, plenty of towels, friendly staff. Long waits for elevator.
Joy
Joy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Great Hotel
It was amazing. I loved the view. I was able to check in early which was a concern of mine. The hospitality including the water in the room was great. I would definitely recommend this again.