Problems cancelling the first night that I’d booked even though it was within the cancellation period. Led a merry dance by both hotel.com & the Palace Hotel. Also nearly didn’t get checked in because I’d only got Apple Pay, which apparently Marriot do not accept. Had to pay with a business card in the end as it was the only physical card we had with us. No information given before hand about having to have a physical card. The other 3 hotels we stayed in US all accepted payment/deposit with Apple Pay. We got the impression that the hotel is trying to save money eg cheap toilet paper, almost threadbare towels/robes, woodwork needing revarnishing, swimming pool water cool. Room on 4th floor very noisy from outside traffic as window only single pane glass. I will say though, that the staff were all exceptional - friendly, polite, helpful, they couldn’t do enough for you. They were the highlight of staying there.