We did not stay. After checking in and getting the key to the room, we unloaded and went to the room. As my mom opened the door, the beds were still unmade. So obviously the room had not been cleaned. We returned to front desk to let them know. The guy said there were no other rooms available and he would see what he could do. It would take 15 to 40 minutes. We waited in the lobby. During a part of that time, the guy from front desk went and opened door leading outside and stood there and vaped and texted on his phone. He then returned to front desk. When my Mom went back to find out when it would be ready, he basically said his shift was ending and the lady coming on would handle it. The lady coming on shift was angry and rude to start off with and starting berating my mom. After a few minutes, she said she would be glad to cancel our reservation. She supposedly did but since it was booked on Expedia she really couldn't. After I contacted Expedia, the hotel claimed we were the problem and denied the room being unclean but agreed we had not stayed there. Worst experience I have ever had.