I booked a room through hotels.com at the airtel plaza in van nuys California. My card was charged for $160 and upon arrival to check in, I was told by the front desk associate that there were no rooms available and he was extremely rude. Poor business on hotels.com part and the hotels part. My boyfriend and I spent an hour driving around trying to find a last minute hotel to get some sleep and I had to wait for my money to be refunded
Leylani
Leylani,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 6 日
I arrive at the hotel and they tell me that there are no rooms, I show him my reservation and he tells me there are no, they drive more than 7 hours, in the end they give me a room that they use and the smell was unbearable, the bed was damp and the carpet was black from being dirty, so I would like a refund thank you We had to sleep 4 people in 1 bed and we couldn't even sleep
Albertina
Albertina,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 5 日
Minimum
Shawn
Shawn,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 29 日
Andrew
Andrew,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 28 日
Tinamarie
Tinamarie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 27 日
Bernadette
Bernadette,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 9 月 27 日
Que me cobraron estacionamiento y no dijeron al principio
Nicanor
Nicanor,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 26 日
I like it is clean n safe area
Jazara
Jazara,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 26 日
Maria R
Maria R,1 晚行程
Orbitz真实住客点评
2/10 很差
2025 年 9 月 25 日
Roberto
Roberto,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 24 日
I usually book this hotel and never charge me for parking, honestly, I think is ridiculous since there’s no security patrolling the area, there’s also signs around stating that if something happens to my car they are not responsible, ridiculous isn’t it?
Raul
Raul,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 23 日
No ice machine, the parking area needs improvement, the whole hotel needs a renovation carpet, walls, elevator, There wasn’t a place to buy breakfast in the hotel
Jaime
Jaime,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Melanie
Melanie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Alexandru
Alexandru,1 晚行程
Orbitz真实住客点评
6/10 好
2025 年 9 月 22 日
Lisa
Lisa,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 9 月 22 日
This property is just old. Its in a great spot - we stay here because they have a whole side of rooms that overlook a runway with private jets coming and going. Its awesome to watch. The pool area is also really nice (especially at night). But its old, things are dingy, and windows are sometimes to cloudy to see through. Ive only ever seen two men at the check in desk and both are extremely helpful and nice.