The price for this Hilton Garden Inn in Twinsburg is absolutely not justified by the room quality. While the two staff members were kind (checkout clerk asked how our stay was and I said “could’ve been a lot better” she went ahead with her checkout process and didn’t even ask why)
Our stay was severely impacted by maintenance and cleanliness failures. The most alarming issue was the visible mold growing in the shower and whirlpool tub (photos provided). This made the bathroom unusable, forcing us to shower off-site at a local gym.
Beyond the hygiene issue, the room had several deferred maintenance problems:
* Poorly patched holes and water stains on the walls and ceiling.
* The couch had a torn hole in the fabric.
* Stains were visible on the nightstands.
We were required to be in the area and did not raise a fuss, but the condition of this room is unacceptable for a Hilton-brand hotel. The property requires immediate and serious attention to cleanliness and repairs.
Jasmine
Jasmine,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 17 日
Staff was friendly and helpful
John
John,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 16 日
garrett
garrett,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 29 日
Melissa
Melissa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Marlene
Marlene,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
N/A
J Robert
J Robert,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 24 日
Attentive and considerate staff
We had a medical emergency almost immediately after arriving at the hotel, and the hotel staff was very attentive and considerate throughout our stay. Thank you!
Maria
Maria,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Beth
Beth,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 17 日
Byron
Byron,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Stayed here with my granddaughter for a softball tournament. Was close to the fields and very clean.
Andrew
Andrew,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 8 月 14 日
Dustin
Dustin,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 8 月 11 日
Needs updating
gail
gail,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 5 日
This is a great place to stay. Honestly I just don’t get these negative reviews. It was really clean, quiet, felt very safe. The staff could not do enough for you. I am definitely coming back!!
Jane
Jane,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 3 日
This hotel needs an update. Good beds, very clean but needs painting. carpet needs replacing.
Peggy
Peggy,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Awesome
The breakfast was nice and the bedroom was very comfortable
Lashunda
Lashunda,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
Nuccia
Nuccia,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Kind staff, well-maintained, comfortable bed, great shopping nearby, breakfast buffet offered for a fee, cleanliness.