- We chose this hotel because it offered a swimming pool and a pleasant area to relax after a long road trip. The next morning, we asked if it was possible to use the pool after checkout but were told it wasn’t allowed under their policy. This was surprising, as I’ve never encountered such a rule at any of the many hotels I’ve stayed in before.
- We arrived late (around 11:30pm) and paid €16 for parking in the garage. At check-in, we were reassured that we could leave the car there until early evening since charges were calculated per night. However, at checkout, the front desk said the car had to be removed by 2pm, (there were plenty of spaces available when we did leave so not a capacity issue). In hindsight, we would have been better off just paying €4 to park on the street outside.
- The website stated that all rooms and suites include a Nespresso machine, yet there wasn’t one in our room. When we called reception, we were informed that the “comfort room” category doesn’t provide this.
To be clear, the front desk staff were very friendly and professional throughout, and this isn’t a reflection on them. However, I hope management might review these policies, which could make future stays more accommodating - we specifically booked the hotel for the pool and parking facilities and it let us down massively on both.