I have to say when we checked in the front desk was very short and impatient with us. He was very rude and made us feel very unwelcomed. He was nice to the other people, but didn’t even say hello to us. We asked if he was ready for us and he was very rude.
Sergio
Sergio,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
Great location
Reginald
Reginald,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 26 日
Clean room, and staff were very attentive to needs of my changing schedule even close to the accommodation date
Kyung Woong
Kyung Woong,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 24 日
Thebstaff was great. Anastasia and Kim were very kind and effective
Vincent
Vincent,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 23 日
We booked and paid for a King Bed. When we checked in we were informed they did not have any Rooms with a King Bed available. They told us it was because we booked through a 3rd party. Our reservation was for 2 nights. In order to move to a King room the next day we had to pack up our room the next day and they would then let us know when the new room was available. Which is was and we did have a King the 2nd night. The hotel seemed severly understaffed and less than helpful.
Daniel
Daniel,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Courteous and helpful staff.
Gabriel
Gabriel,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 15 日
Me deram um quarto ingerior ao que paguei. O café nao foi legal, me cobrar indevidamente 2 diarias de 40 dolares cada de estacionamento. Pouco staff no hotel.
Rafael
Rafael,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Elise
Elise,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 21 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 14 日
Not up to par with other Courtyard Hotels
Stains on floor & furniture. Needed to ask for sheets & towels even though reservation said 3 people.. No hooks for clothes in the bathroom, must put on toilet or floor. Parking in a public lot is $30 day or valet $40 plus. Garbage not removed from room during the 3 days there.
Kathi
Kathi,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 14 日
Great staff but needs more cleanliness
Vernon
Vernon,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 12 日
The dresser had water rot where the fridge is stored so I was concerned about mold.
$40 for valet was a surprise since the website only said valet available, not required.
$50 incidental deposit also not disclosed on the website when booking the room..
I will avoid your hotel chain in the future.
William
William,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 10 日
Michael
Michael,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 8 日
andrea
andrea,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 7 日
Brendon
Brendon,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 28 日
Reservation screw up and mediocre room
reserved 2 rooms in August for 4 adults through hotels.com. You emailed me morning of check in and asked if I'd like to check in on the internet. I tried. Your system said it couldn't find me in spite of your sending me an email at my correct email address. Trying to trouble shoot was required to download Marriott app and told I have to "join" rewards. Tried to sign up but was told that email was already registered, so couldn't sign up, so no online information available. Called the front desk and was told I had reservation one room for three people. Said there was nothing they could do because I had booked through a "third party" except book another room at more $ than I had ALREADY paid for two rooms. They said I should reach out to Expedia, who had booked with you. Expedia has no record I exist. I called again and was again told I had only one room. I looked up my Visa record and found it was Hotels.com. 12 phone calls in to you and expedia and hotels.com a kind gentleman called your front desk while I was on hold to hotels.com and took considerable effort to convince your front desk person that I DO have reservations for two rooms, one was just in the name of the other couple in spite of my booking it and paying for it. A wasted morning of anxiety and elevated blood pressure during the time I was going to leisurly pack and work on restaurant reservations. On arrival, your staff was courteous and the room was clean. There was bad water damage to the refrigerator wooden cab
Randolph
Randolph,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 26 日
Rajpatie
Rajpatie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 23 日
No issues at all!
Shannon
Shannon,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 20 日
Baher
Baher,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 19 日
Daniel
Daniel,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 18 日
Too loud at night. AC not consistent.
Michelle
Michelle,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 17 日
Mediocre Stay
Mediocre. Valet staff was very friendly and I didn’t even have a car however the rest of the staff was not very friendly or helpful. Food was overpriced for the quality but tasted good. Bags of ice on each floor instead of an ice machine, but staff did not keep it stocked. Phone in room didn’t work. Housekeeping did half a job. Made the bed but didn’t change the towels or changed the towels but didn’t make the bad. Shower still had hair in it from previous guest. Bed was comfortable and pool was quiet. Carpet felt damp.
Melissa
Melissa,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 17 日
Spacious, clean room and friendly service
The room was spacious and clean. The bathroom was especially large. The valets were so friendly and helpful. The lobby was very large and comfortable. After checking out, we had a few hours before it was time to go to the airport. We found a comfortable area of the lobby with chaise lounge chairs and just rested and watched TV. I appreciated that they had ice water in the lobby. My only complaint would be that there were no ice machines. There was an ice freezer but the one on my floor never had ice in it. I later found out it was not working and there was ice on other floors, but a sign to indicate that would have been appreciated.