The first impression wasn’t great. They sent me to a room that was COMPLETELY torn apart. Mattresses off the beds, every light on in the room, and a gallon of water on the nightstand. I turned around and went right back down the elevator. They apologized and fixed it, but why wouldn’t they know that it was like that??
The room layout was terrible. The sink was in the open room with three walls around it, which let very little room to function. Having the sink in the bathroom with adequate counter space makes sense…this set up did not. You have to leave the toilet/shower room to wash your hands.
Then the toilet was so low to the ground that I felt like I was using one of those preschool potties. The room looked very worn in spots and had some terrible repair spots (like messy spackle.)
I was very disappointed that my loyalty to IHG properties was let down this time. I always stay at a Holiday Inn because of the consistency in amenities and room space. I will choose another hotel next time I stay in this area.
Allison
Allison,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 17 日
Clean hotel, courteous service, good breakfast menu. The only problem we had was that the staff couldn't solve a problem we had logging in to their network, so we were unable to get Internet service while we were there.
Paula
Paula,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 17 日
Bathroom backed up and this came up. Toilet didn’t flush. They never came to check it
Brandi
Brandi,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 10 日
Paul
Paul,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 4 日
Water stains and dirt in the bathroom. Phone didn’t work to call down stairs. Website said would support PS5 and did not. Nor would they try to fix the issues. I also got an extra charge for nothing…
Addison
Addison,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 30 日
BRUCE
BRUCE,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 23 日
The owners of this hotel were excellent! They were polite and extremely helpful.
However, I will probably never stay at another Holiday Inn because of the uncomfortable furniture. From what I understand it is the corporation that decided to put in beds that are way too high and chairs that give me neck aches. CHANGE THE FURNITURE IN ALL YOUR HOTELS!!!!
Joanne
Joanne,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 22 日
Joshua
Joshua,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 21 日
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 21 日
Deserved a king bed room and got a queen. The tub was not the cleanest and didn’t use.
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 20 日
Horrible experience
One of the desk clerks harassed my wife while she was sitting outside demanding to know her room number and saying it was so he could “cross check her with the room”. He got into her face demanding to know her name and room and she refused saying that the room was booked under my name (her husband. She didn’t change her last name when we got married). When she walked into the lobby he once again accosted her asking her for this information. My friends and I had just gone out and she called me extremely upset asking us to come back because she was scared and shaking. She locked herself in our room until we got back. When I heard all of this I asked the desk clerk what had happened and he denied everything. He said he was just asking to confirm she was a guest. (We had been there since the previous day). Upon checkout I spoke with the manager on duty (possibly the owner) and he was apologetic saying he would deal with the employee as well as refund our stay and call me the following day. Never called, never credited anything. He also said he’d credit my friends room being their shower had over two inches of water in it and he had said on our first day that he’d send a plumber to take care of it. No plumber ever showed up and his excuse was that he told the plumber to come and he never did. Horrible experience all around.
Thomas
Thomas,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 20 日
for most part everythng great. tub needs replacing as rust around drain, and hate these tubs that have converse bottoms; dangerous and easy to slip and fall. Why noy just have nice big showers? Breakfast bountiful.
Dominic
Dominic,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 17 日
Patrick
Patrick,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 15 日
Nope
I reserved 3 rooms for me and my coworkers. All 3 rooms were dirty. One had a broken shower curtain and one had bugs on the desk in the morning. We only stayed the one night and cancelled the remaining rooms. The staff seemed to be new. The general manager was very nice.
Stacey
Stacey,8 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 15 日
It was decent place to lay your head down. The room is awkward positioned and little small. The pool looked cloudy, but pretty, never got the chance to use it.
There for a concert, easy access to and from, wish it had shuttle service.
Deanna
Deanna,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 14 日
kristen
kristen,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 9 月 14 日
I did not stay due to my daughter being sick and unable to travel 400 miles. I couldn’t talk to the hotel directly since I booked through Expedia. When I reached out to Expedia who said they called the hotel directly and spoke to the manager to explain my situation, the hotel would not refund the money for the two rooms I had booked. They would not even refund one of the rooms. So basically, I paid for two hotel rooms I did not get to use. I think it’s really sad that a company of this size would not refund 2 hotel rooms due to my situation. I do not recommend Expedia or Holiday Inn.
Donna
Donna,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 12 日
It was a nice stay. Bathroom just needs some upgrade.