I stayed at the Sonder Hotel from July16-20, 2025. This location was located at 628 S. 5th Ave in Philadelphia, Pennsylvania. Unfortunately, the experience was disappointing. The room was musty, and I had to bat away gnats and flys the entire stay. The second floor was very humid compared to the other floors that I visited for comparison. This is probably the reason for the excessive number to gnats and flys that I had to compete with. With these varmints it was very hard to eat or have drinks in the room.
When I arrived I could not gain access to the hotel. I begin to wonder if this was really a hotel. There was not access to the hotel unless you downloaded the SONDER app. When I downloaded the app I was prompted for the confirmation.The confirmation number I was using was incorrect. Fortunately, I maintenance person was beginning his work shift and allowed me access. Still trying to figure out where and how to check in was very confusing. Eventually, a person that was sitting in an office came out to assist me. She told me that the confirmation number that I was using was a third party confirmation number and that would not work. She found my reservation and provided me with a room. This room was not to my expectations. This room was smaller than my dormitory room back in 1983. This room had a bad odor coming from the refrigerator; the coffee maker brewed coffee grounds in the cups with every cup of coffee I made; the shower took 15 minutes to warm up to a warm temp.
Glenn
Glenn,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 17 日
Meh. Not a fan of the unstaffed "sonder" concept.
No hot water for first day of stay. Ceiling dripped water in bathroom the entire stay, despite someone interrupting an afternoon nap to supposedly fix it. There is no one to complain to, just an app chat function which was pointless when there is no staff onsite. I would have left and found another place if there would have been someone to give me a refund.
Rik
Rik,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Torinn
Torinn,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Diogo
Diogo,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Rachael
Rachael,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
Hotel itself was very nice, clean and had everything we needed except staff, lol. That was a little different but after a couple of questions to the housekeeping everything was good! We really enjoyed the little cafe downstairs for afternoon drinks and late dessert! Friendly bartender, didn’t catch her name! Also the bed and pillow were very comfortable and loved the bathroom and shower. Found it a little pricey but overall we had a great experience!
Maria Elena
Maria Elena,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 17 日
Hotel muito bom mas sem nenhum funcionário para fazer atendimento. Isso causa alguns problemas que só são resolvidos (em parte) pelo chat. Eu reservei um quarto com duas camas mas me deram um com cama de casal e não consegui fazer a mudança para o que se fato contratei.
Diogo
Diogo,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 15 日
Attempted Gouging at Check-In But otherwise Grwat
Check-in was horrible. The hotel requires payment of additional fees for a check-in time earlier than 4:00 PM. There are no staff onsite! It just felt like gouging. The hotel itself is clean, modern and located in a really fun neighborhood.
Todd
Todd,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 14 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Very clean and super safe! Little balcony, pizza and bar on lobby floor and the roof! Walking distance of great coffee and food. Luggage storage was nice since I had some wait time. Central to alot of things, easy Curb (taxi) Ride. Shops all along the next block. Large walk in shower. Great bang for the buck!
Rosemary
Rosemary,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Nigel
Nigel,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Nice overall
Kristina
Kristina,1 晚商务旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 6 日
Front door didn’t lock during the entire stay. They only do bar soap not body wash which I don’t like. People were screaming on my floor at 11pm on a Thursday, but since you can only complain via chat it seemed pointless