All the service folks were so friendly and helpful, the room was comfortable, price was excellent and location central, easy to get to different parts of downtown, safe. We had friends who stayed in hotels a block away, they paid more, got about the same thing we did. The hotel infrastructure is showing wear. At least one elevator was out of service during our 3-day stay so you stand and wait, and there are a few worn through spots in the carpet, but. My first Sonesta stay and I'd 100% do another.