Charged $100 for “door damage” and “wet footprints in closed hot tub area we never entered.”
• NO before/after photos provided
• NO email, text, or any notification before the charge hit my card
• Manager Jacob claimed photos exist but refused to send, gave a rushed/questionable GM email, refused his last name, and hung up saying “have a nice day” when pressed for proof.
Door was already damaged on check-in. Still waiting for refund. Extremely disappointing and unprofessional. Avoid unless you enjoy surprise fees with zero evidence.
Collin
Collin,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 2 日
Staff was very friendly and helpful
Leslie
Leslie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
I love staying here when I’m away from home
Susan
Susan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Earl
Earl,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 20 日
Yes, NA.
Craig
Craig,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 17 日
They had a delicious breakfast and very nice staff place always clean and popcorn near the lounge in the afternoon all tasted delicious
Brianna
Brianna,10 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 15 日
Amazing time
Adrianne
Adrianne,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 14 日
Clean room, big room, polite services
Kayla
Kayla,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Clean room,great breakfast
Darcy
Darcy,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 12 日
The breakfast was a really good hotel breakfast and they offered hot chocolate and popcorn in the lobby which my kids loved.
The hotel was clean but dated, however the location is great!
Mark
Mark,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Lynn
Lynn,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 8 日
Rusty
Rusty,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 4 日
Breakfast was great! The guys that make it need a raise!!! Everything was clean and in order.
But hot tub only one jet worked, it was hot but needs work all around.
I’ll stay there next time!
Michael
Michael,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 2 日
Beds and pillows were really uncomfortable. Definitely don’t recommend.
Stacey
Stacey,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 1 日
Theresa
Theresa,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 30 日
Bathtub had a large amount of hair stuck to it.
Toilet seat lid was broken, used coffee pod left in machine and pull out coffee shelf would not close.
Breakfast area was really dark and food was not enjoyable.
Doris
Doris,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 26 日
Breakfast had the usual hot breakfast items but I did appreciate how much there was to choose from. The gentlemen that were monitoring and mananging the breakfast line were fantastic. There was not one person who went without and everything was stocked.
The hallways were gross. Carpet needs to be replaced and it does not give a good first impression.
Rooms are okay but there was a huge gap under our door so the bright light was coming into our room and we could hear everything in the hall.
Darra
Darra,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 25 日
Michele
Michele,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 24 日
Great stay
We enjoyed the pool and hot tub. The room was great. Breakfast was good too.
Jenny
Jenny,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 19 日
Everything was good.
David
David,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 18 日
Great stay and amazing breakfast.
Nice pool. Comfy beds. Lovely shower.
Matthew
Matthew,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 16 日
Mitchell
Mitchell,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 2 日
We always have a good stay here. However, this time our room had an unpleasant smell, like it wasn't well cleaned. Every other aspect of our stay was fine, though