This is the first time I give out 1 star due to the terrible experience I had here.
1. Checked in around 11pm. Couldn't unlock my room's door. Reception reloaded my card key but still didn't work out. I had to ask her to change my room and finally it worked for the new room
2. Elevator is old. Sometimes don't open the door when it get to the floor you pressed, and had to manually press the open button to open the door, otherwise it'll just sit there with door closed.
3. My departure flight was 10:05. Reception suggested me to take 08:15 free shuttle bus. The bus didn't come until 08:40. Many guests were frustrated and nervous about the late. The driver didn't say anything about her delay. Reception just said the driver may come in any minuets and without any action.
4. Poor breakfast. Only scramble egg, sausage, bread, and one other dishes i forgot. Breakfast wasn't included in my package and i don't want to waste my money on it too.
Nien-Yang
Nien-Yang,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 31 日
excellent
Robert
Robert,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 27 日
Nice place and they’re so friendly!
Dongkyu
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 27 日
Kelly
Kelly,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 17 日
Kelly
Kelly,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 11 日
Yongki
Yongki,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 9 日
Airport shuttle was great. Only ran once an hour so we had to take one a lot earlier than we would have liked. Breakfast doesn’t start until 7 so we weren’t able to get food. The staff were great. There was a constant beeping sound in the lobby that drove everybody crazy. That was the big negative. Everything else was great.
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 6 日
Very nice
Justin
Justin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 6 日
Yes
Tonya
Tonya,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 28 日
Florette
Florette,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 27 日
Very nice
Samuel
Samuel,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 25 日
Taneasha J, was the best. If it was not for her we would mot have stayed or felt comfortable there. She was so welcoming and professional. She really seem to enjoy what she does and it definitely shows. Management needs to clean the rugs in the entry they look very dingy. Housekeeper need to make sure to clean hair out of showers and back of bathroom doors. The phone didnt work at all in the room. That sucked. Housekeepers do not pay attention. We had late checkmout and they woke us up by knocking hard and entering the room. Very annoying.
Camile
Camile,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 24 日
Dennis
Dennis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 23 日
Mary
Mary,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 22 日
Florette
Florette,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 22 日
The staff was extremely helpful and kind. The room was as expected and quite comfortable. The shuttle to the airport made this hotel very convenient.
Suzanne
Suzanne,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 21 日
John
John,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 21 日
Stay was good only complaint was that our lights by the bed did not work. And they charge me $100 extra for the rooms which was not communicated at check in and no communication about getting my deposit back. So that’s something that needs to explained to your guests when they’re checking in. Other than that everything was pretty ok probably won’t stay here again though
Veronica
Veronica,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 17 日
Check in experience was amazing.
lasharra
lasharra,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 11 日
Dawn
Dawn,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 11 日
The room and staff were fine. The big problem was the thermostat. When you set a temperature, it gets the temp at or close to that level and then shuts the system off. This is terrible! It kept getting too hot to sleep and I had to keep waking up in a sweat to get up and turn the A/C back on - all night - about every two hours!
I rented this room to get sleep before that day in Indianapolis and got very little. BIG FAIL! I doubt I will ever stay here again unless they get rid of these thermostats.
Walter
Walter,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 10 日
Josh was very friendly
Charlotte
Charlotte,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 10 日
Everything was great except it took forever to get hot water.