6/10 好
2025 年 11 月 9 日
I reserved my room 3 months ahead of time as a pay at property and the day before I was due to check in, the hotel charged my card for my entire stay. They advised it was to “ verify the card on file for the reservation”. First thing- if I booked with a third party Hotels.com, this should have been confirmation enough!!!!!! As I was paying at property and it was confirmed at time of reservation. I have NEVER had this happen in all the years of using hotels.com. I was merely compensated $50 for the error AND when brought up to the manager at the hotel all I received was an apology and a supposed upgraded to a king room with a sofa bed, not needed as I already had a king room reserved. I was completely disappointed with this as not even a complimentary breakfast each morning for the 4 days we were there!!!!!
Sally
Sally，3 晚家庭旅行
Hotels.com真实住客点评
