We checked in around 9 pm but went to dinner before we went to the room. Got back around 10:30. The door was propped open by the inside lock, and we just thought maybe housekeeping had forgotten to finish closing up. The couch bed I thought my daughter would sleep on was broken, like mattress completely falling down on the bottom half of the bed. So she had to sleep in the bed with my husband and I. None of the lights on the far end of the room worked. The room was cold, and stayed cold all night, even though I cranked the heat up to 90 degrees. When we arrived, the toilet lid was closed and the plunger was in a weird spot in the bathroom. We went straight to bed, and didn’t think anything of it. I had to pee at 2:30 am, and turns out, the toilet had been clogged, still clogged, not cleaned, someone else’s toilet paper is still in the bowl. But it didn’t make sense to wake up my husband and two kids in the middle of the night to call the desk about it. When I spoke to the lady at the front desk, she said, “sorry, I could have changed your room if you had said something earlier.” I guess I should have done a better inspection of the room before getting settled, it just felt like one thing at a time where we just felt like “ok, I can still work around this, this can still be understandable,” until it was too late to say anything when I realized the toilet was clogged when I got up to pee in the middle of the night.
