Our first room had a terrible king bed. It sunk in both sides of the bed and caused back pain in the middle of the night. We asked to switch rooms which was thankfully quickly accommodated, but we surprisingly didn’t get a simple apology. The new room was fine, but both double beds were very hard. We’ve stayed at the resort before and this experience was quite disappointing compared to previous stays. The property seems to have gone downhill in the last several years: Jacuzzi jets at main pool we’re not working, broken umbrellas at smaller pool near fitness facility, we found cockroaches by the main pool, the rental bikes were not changing speeds, pool by fitness facility had several plastic cups floating in it, & self parking lot gate almost closed on our car