I was given the ADA room, overall it was okay. The shower area had a bit of grime in the corners and on the fixtures but the room itself was clean. I have stayed at this property in the past, when it was newer and really enjoyed it. This time it seemed a bit more run down. The halls had a weird odor from folks cooking different foods I imagine.
The staff is excellent, hands down. There was a ruckus, domestic incident in the floor above in the middle of the night. I called the front desk and they sent security to manage it right away. Bartenders and folks at breakfast are always super nice.
Terrible staff and service. Had to have the conversation about my reservation 5 different times with the fifth being with the manager, Rudy. Speaking to him brought to life that staff will be as good as the person who leads them. He lacked the skill and finesse to manage an upset customer. Kept making excuses for himself and his staff. The property is nice (albeit heavily overpriced) but would warn everyone to stay far away - service is what matters and this place is the pits. I’m a gold elite bonvoy member (for ages) and this is the worst service experiences I have encountered in a decade
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Irene
Irene,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Humberto
Humberto,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
Opetaia
Opetaia,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Rudy greeted me at the front desk and got me checked in. He was kind and friendly. He provided some good dining options including the locally owned food trucks right outside the hotel.
TRACEY
TRACEY,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 9 日
DANIEL
DANIEL,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 7 日
Lindsay
Lindsay,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Beautiful
Shelly
Shelly,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 2 日
The property, the area, the staff, overall is great. I definitely recommend this resort, and i will come back.
Luis Antonio Lozada
Luis Antonio Lozada,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 29 日
location, service and cleanness
Margaret MEI LIN
Margaret MEI LIN,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Teresa
Teresa,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
Roch
Roch,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Very beautiful property with great breakfast. Although parking was extremely expensive. Too expensive in my opinion.
Nathaniel
Nathaniel,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Great. Keep it up
Karthigeyan
Karthigeyan,8 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 8 日
Tiana
Tiana,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Friendly staff, beautiful rooms, a lot to eat and do
Francis
Francis,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Excellent hotel-friendly and helpful-stay here
Teresa
Teresa,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Great in every way
justin
justin,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 3 日
Not truthful or upfront on fees
The stay was great, but they did reveal the $40 parking/ night!
Doug
Doug,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 3 日
The Hotel was nice, quiet, and clean. The pool was great and relaxing after all long day of sight seeing. During the evenings there were a few food trucks parked at the front of the hotel where you can grab a quick bite to eat if you don’t want to drive. There’s a Starbucks and Raising Canes next door.