The room was clean and the accommodations were fine. The staff was friendly. The only bad thing was breakfast. It had been emptied of food over an hour before breakfast was to be over. The other patrons ate and it was not restocked. We went to Waffle House down the street.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 23 日
Stephen
Stephen,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 20 日
Elizabeth
Elizabeth,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 9 日
Brian
Brian,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 13 日
I do NOT recommend.
Took my 13 year old daughter to her first concert. I Had hoped to give her a memorable trip with a nice room , breakfast and swim. Staff was friendly, The room it’s self the Toilet would hardly flush, very little water pressure in the shower, pool has been down quite sometime after reading other reviews as well , body wash and shampoo empty in the shower. 1 of the 2 beds were dirty. only had cereal and juice for breakfast at 8:26 am . I’ve typically stay with Hilton but decided to try Marriott this tome. My mistake I should have known better a stuck with Hilton.
Jason
Jason,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
michelle
michelle,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 11 日
The only negative was that the tv cable wasn’t working and the breakfast was mediocre compared to other Fairfield hotels. For example there was no cream cheese for the bagels, no cereals, no eggs, and no sausages.
Maria
Maria,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 9 日
Arrived to a friendly desk person and was easily checked in. Soon found out the cable for TV was not working...for SEVERAL WEEKS!
Since the night before I stayed at the nearby Comfort Inn and all was great, was sadly disappointed. Asked several others who were staying at other nearby hotels and all had cable.
Understanding that cable does go out occasionally, cant understand how management would allow this to continue, literally for WEEKS. I also must say the maintenance and cleanliness was disappointing; not filthy but clearly lacking in daily upkeep. Also no daily housekeeping and no notice of that. Was I at a Fairfield? hmmmm.....
Overall, this was like being in a mediocre Motel 6, not a Marriott property. Clear that management simply doesn't care about return customers as I will never return.
robert
robert,3 晚商务旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 8 日
Great location and
Great location and the ONLY reason it gets two stars is the staff. We checked in (30 minutes early) and we're given a room on the 3rd floor. it was my wife and I and two kids (12 and 8) and the room was a king and a fold out couch. My reservation clearly stated two queens.....I went back downstairs (because the phone in the room didn't work) and they quickly and apologetically fixed the problem and we got two queens. The lady at the front who checked us in and fixed the problem was really great about it and she even made sure to put us in a room that was right next to where we were originally put, so that it wasn't a difficult task to move our stuff from one room to another. We were informed that "the storm from 4 weeks ago" knocked out the cable so we couldn't watch live TV but we could just log into our Netflix or Hulu etc and watch that. However, we were here for a baseball the tournament and there were players staying in hotels next to us who didn't have this problem. (And according to other reviews this is an ongoing problem). We didn't have a TV remote and when I got one from the front desk, it still wouldn't let us log into anything. Only thing the remote would do was adjust the volume and switch sources. No way to find/bring up and subscription service like Netflix or hulu. And also the pool was closed for maintenance (again, according to other reviews this has been a 3+ month issue) the elevator was a bit sketchy and the inspection was well past due.
Nick
Nick,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 7 日
Joshua
Joshua,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 5 日
Service was great, but the rooms were outdated.
Randy
Randy,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 30 日
Ashley
Ashley,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 18 日
The room was musty and smelled terrible, dirty and mouse trap in room.
Angela
Angela,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 5 月 5 日
Hotel staff were great when we arrived and checked out! Cheer the girls on for their dance competition.
The breakfast was normal hotel breakfast. Every thing was hot, the toaster needs a little upgrade didn’t work the best.
Here what I didn’t like. I was told 3 days before our arrival the pool was working when we arrived we was informed that it’s been closed for a while I had 3 disappointed kiddos. At check in we also was in formed the tvs weren’t working. The BIG thing that I hated was are deadbolt didn’t work and our door would barely latch shut. Which made things hard with a toddler thinking it’s a game to leave the room. This wasn’t in just our room it was at least 4 other rooms that we was in. Over all we loved the place just needed some room updates.
Whitney
Whitney,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
great place and location!!
Chelsea
Chelsea,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 23 日
Very good staff and clean hotel at Collinsville, I
Very good staff and clean hotel
Melchor
Melchor,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 16 日
Carpet was ripped and dirty. TV did not work. Pillows were very hard. Bed was overall uncomfortable. Lots of noise coming from other rooms even at late hours.
Sophia
Sophia,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Cereshia
Cereshia,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Judi
Judi,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 13 日
The hotel cancelled the reservation wirhout a phobe call, an hour before i arrived after a 5 hour drive. The absolute worst hotel experience in my life. Will not ever go with this hotel again.
Nikola
Nikola,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 5 日
Ezra
Ezra,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Convenient to convention center.
Pamela
Pamela,2 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 29 日
This place has lots of potential but it had a smell the moment I walked in. The front desk clerk looked drained and her energy matched that of the entire place. The one sliding front door was partly off track. A box with a large screen tv and a luggage cart was loaded with odds and ends parked right in front of the front desk( it was still there when we left and came back 40 minutes later). The pool had a sign that it needed maintenance. The room on the third floor had cobwebs in two corners( at least the rest of the room was clean). The actual room door seemed to be missing part of the doorframe and you could see right to the hallway. I also noticed the elevator inspection paper was from a year ago. Thankfully I was able to sleep.
Shelly
Shelly,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Loved this property for our stay in the St. Louis area. Close to dining options. Amie at the front desk provided excellent service at check in.