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Hotel Fenix Gran Meliá - The Leading Hotels of the World

Hotel with spa, near U.S. Embassy

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In the heart of Madrid, Hotel Fenix Gran Meliá - The Leading Hotels of the World offers a tranquil retreat. Unwind with a massage or body treatment at the onsite spa, connect to in-room WiFi, and enjoy coffee in the lobby. With babysitting services and tour assistance available, previous guests praise this hotel for its attentive staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Health club
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • 6 meeting rooms
  • Airport shuttle

Feel at home (6)

  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CNY2,873
CNY3,161 total
includes taxes & fees
Apr 5 - Apr 6

Why we love this property

Spa retreat haven
This hotel's full-service spa offers daily pampering with facials and body treatments. Deep soaking tubs and in-room massages complete the wellness journey.
Culinary magic on-site
Mediterranean flavors shine at the restaurant. A cafe serves lighter fare. The bar and in-room champagne service add flair. Breakfast delights early risers.
Luxury sleep haven
Deep soaking tubs and hydromassage showers await after a day of exploration. Doze off surrounded by premium bedding, down comforters, and blackout drapes.

Room options

Available filters for rooms
Showing 57 of 57 rooms

View all photos for Premier Room

Lobby

Premier Room

  • Sleeps 2

View all photos for Supreme Room Redlevel

Lobby

Supreme Room Redlevel

  • Sleeps 2

View all photos for Red Level Junior Suite

Lobby

Red Level Junior Suite

  • Sleeps 4

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

8.8 out of 10
Excellent
(16 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Colon Penthouse Suite Redlevel

Premium bedding, down comforters, minibar, in-room safe

Colon Penthouse Suite Redlevel

  • Sleeps 4

View all photos for Junior Suite Red Level

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Junior Suite Red Level

9.2 out of 10
Wonderful
(5 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Red Level

Premium bedding, down comforters, minibar, in-room safe

Deluxe Junior Suite Red Level

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Castellana Presidential Suite Red Level

Premium bedding, down comforters, minibar, in-room safe

Castellana Presidential Suite Red Level

8.0 out of 10
Very good
(1 review)
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (2+2)

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One Bedroom Suite Red Level (2+2)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (2+1)

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One Bedroom Suite Red Level (2+1)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (3+1)

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One Bedroom Suite Red Level (3+1)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedrooms Suite Red Level

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Two Bedrooms Suite Red Level

  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Family Grand Supreme

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Family Grand Supreme

9.4 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Supreme Room

Premium bedding, down comforters, minibar, in-room safe

Family Supreme Room

9.2 out of 10
Wonderful
(5 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level

Premium bedding, down comforters, minibar, in-room safe

Colon Penthouse Suite Red Level

10.0 out of 10
Exceptional
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level (2+2)

Premium bedding, down comforters, minibar, in-room safe

Colon Penthouse Suite Red Level (2+2)

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level (3+1)

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Colon Penthouse Suite Red Level (3+1)

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Red Level (2+1)

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Master Suite Red Level (2+1)

  • 90 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

View all photos for Castellana Presidential Suite Red Level (2+2)

Premium bedding, down comforters, minibar, in-room safe

Castellana Presidential Suite Red Level (2+2)

  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Castellana Presidential Suite Red Level (3+1)

Premium bedding, down comforters, minibar, in-room safe

Castellana Presidential Suite Red Level (3+1)

  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

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Deluxe Room

  • Sleeps 2

View all photos for Premier Room (3AD)

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Premier Room (3AD)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room (2+1)

Premium bedding, down comforters, minibar, in-room safe

Premier Room (2+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Supreme Room Red Level (2+1)

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Supreme Room Red Level (2+1)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite Red Level (4+1)

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Two Bedroom Suite Red Level (4+1)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Castellana Presidential Suite Red Level (2+1)

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Castellana Presidential Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level (2+1)

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Colon Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Red Level Two Bedroom Suite

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Red Level Two Bedroom Suite

  • Sleeps 6

View all photos for Premier Room

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Premier Room

9.4 out of 10
Exceptional
(29 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Supreme Room

Premium bedding, down comforters, minibar, in-room safe

Family Supreme Room

  • Sleeps 2

View all photos for Master Suite Terrace Red Level

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Master Suite Terrace Red Level

  • City view
  • 89 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Master Suite Terrace Red Level (2+1)

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Master Suite Terrace Red Level (2+1)

  • City view
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

Supreme Connecting Room

  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Supreme Red Level Connecting Room

  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Royal Suite Red Level

  • 350 sq m
  • 1 bedroom
  • Sleeps 12
  • 1 King Bed and 1 Queen Bed

Two Bedroom Penthouse Presidential Suite Red Level

  • 275 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Royal Suite Red Level (6+6)

  • 350 sq m
  • 1 bedroom
  • Sleeps 12
  • 1 King Bed and 1 Queen Bed

Two Bedroom Penthouse Presidential Suite Red Level (4+4)

  • 275 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Suite, 2 Bedrooms (Red Level Master)

  • Sleeps 6
  • 2 King Beds

Suite, 2 Bedrooms (Red Level Master | 4+2)

  • Sleeps 6
  • 2 King Beds

Junior Suite (Red Level | 2+2)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Junior Suite (Red Level Deluxe | 2+2)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Supreme Room Red Level

Premium bedding, down comforters, minibar, in-room safe

Supreme Room Red Level

9.6 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite Red Level Lounge Access

Premium bedding, down comforters, minibar, in-room safe

One Bedroom Suite Red Level Lounge Access

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Grand Supreme Room with Jacuzzi Red Level

Grand Supreme Room with Jacuzzi Red Level | Premium bedding, down comforters, minibar, in-room safe

Grand Supreme Room with Jacuzzi Red Level

8.0 out of 10
Very good
(3 reviews)
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Red Level

Premium bedding, down comforters, minibar, in-room safe

Master Suite Red Level

  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme

Supreme | Premium bedding, down comforters, minibar, in-room safe

Supreme

9.6 out of 10
Exceptional
(16 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Premium Room With Hot Tub Red Level

Premium bedding, down comforters, minibar, in-room safe

Grand Premium Room With Hot Tub Red Level

  • Sleeps 2

View all photos for Deluxe Junior Suite Red Level

Premium bedding, down comforters, minibar, in-room safe

Deluxe Junior Suite Red Level

  • Sleeps 5

View all photos for One-Bedroom Suite Red Level

Premium bedding, down comforters, minibar, in-room safe

One-Bedroom Suite Red Level

  • Sleeps 4

View all photos for Grand Family Room

Premium bedding, down comforters, minibar, in-room safe

Grand Family Room

  • Sleeps 5

Red Level Grand Premium Room With Jacuzzi

  • Sleeps 2

Presidential Penthouse Suite Red Level

  • Sleeps 2

View all photos for One-Bedroom Master Suite Red Level

Interior

One-Bedroom Master Suite Red Level

  • Sleeps 2

View all photos for Classic Queen Room

Premium bedding, down comforters, minibar, in-room safe

Classic Queen Room

  • Sleeps 2

One-Bedroom Master Suite Red Level

  • Sleeps 2

View all photos for Supreme Room

Lobby

Supreme Room

  • Sleeps 3

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About the neighborhood

Map
Hermosilla 2, Madrid, Madrid, 28001

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Plaza de Colon - 2 min walk - 0.2 km
  • El Corte Inglés - 3 min walk - 0.3 km
  • Gran Via - 16 min walk - 1.4 km
  • Puerta del Sol - 4 min drive - 1.8 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
  • Calanas Station - 4 min drive
  • Madrid Recoletos Station - 5 min walk
  • Nuevos Ministerios Station - 29 min walk
  • Colon Station - 4 min walk
  • Serrano Station - 5 min walk
  • Velazquez Station - 8 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Zuma Madrid - ‬1 min walk
  • ‪Ten Con Ten - ‬3 min walk
  • ‪Habanera - ‬3 min walk
  • ‪Chambao Madrid - ‬1 min walk
  • ‪Friends In Common - ‬4 min walk

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers a great location, putting you within a 15-minute walk of Gran Via and U.S. Embassy. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body treatments. Other features include a bar/lounge, a health club, and a fitness center. Fellow travelers love the helpful staff and location. Public transportation is just a short walk: Colon Station is 4 minutes and Serrano Station is 5 minutes.

At a glance

DONE

Hotel size

    • 185 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 45.00 per day)
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • 6 meeting rooms
  • Conference space (6458 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1953
  • Safe-deposit box at front desk
  • Terrace
  • Communal living room
  • Health club
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Accessible airport shuttle

Room amenities

Be entertained

  • DVD player
  • 37-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs
  • Recycling

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is open daily.

Dining

Balmoral Bar - This cocktail bar specializes in Mediterranean cuisine. Open daily.
"Aduana" Restaurant - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in the EarthCheck and Ecostars, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 40 per person
  • Airport shuttle service is offered for an extra charge of EUR 105 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 80 per pet, per stay

Parking

  • Self parking costs EUR 45.00 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Frequently asked questions

Does Hotel Fenix Gran Meliá - The Leading Hotels of the World offer free cancellation for a full refund?

Yes, Hotel Fenix Gran Meliá - The Leading Hotels of the World does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 80 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yes. Self parking costs EUR 45.00 per day. Electric vehicle charging is available.

Is airport shuttle service offered by Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yes, an airport shuttle is available. The charge is EUR 105 per vehicle one way.

What are the check-in and check-out times at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

No, this hotel doesn't have a casino, but Casino Gran Via (19-min walk) is nearby.

What is there to do at Hotel Fenix Gran Meliá - The Leading Hotels of the World and nearby?

Hotel Fenix Gran Meliá - The Leading Hotels of the World has a spa and a health club.

Are there restaurants at or near Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yes, there's an onsite restaurant that offers alfresco dining and Mediterranean cuisine.

Does Hotel Fenix Gran Meliá - The Leading Hotels of the World have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Hotel Fenix Gran Meliá - The Leading Hotels of the World like?

Hotel Fenix Gran Meliá - The Leading Hotels of the World is a short 4-minute walk from Colon Station and 15 minutes' walk from Gran Via. Travelers say that the hotel is in a great location.

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Reviews

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Location

9.6

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offered a big variety of choices, was super fresh, delicious, and served with excellent service. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Restaurant
Food
Breakfast
Bar
Concierge
Couples
Air conditioning

Reviews

Verified

10/10 Exceptional

Wonderful staff. Great breakfast.
Paula, 5-night trip
Verified

10/10 Exceptional

I love this hotel. Have stayed here several times. The service and staff are amazing.
Omar, 5-night trip
Verified

10/10 Exceptional

Great location
Pablo, 3-night trip
Verified

10/10 Exceptional

Exelent hotel
ed, 1-night trip
Verified

10/10 Exceptional

Excellent hotel and the surrounding areas are great for walking and shopping
oscar e, 2-night trip
Verified

10/10 Exceptional

Beautiful property, wonderful staff.
Mary, 2-night trip
Verified

10/10 Exceptional

Very nice hotel.
Juan Pablo, 5-night trip
Verified

10/10 Exceptional

Everything great
Vanessa, 2-night trip
Verified

10/10 Exceptional

Great stay
Guillermo, 3-night trip
Verified

10/10 Exceptional

Excelente hotel!!!
5-night trip
Verified

8/10 Very good

Room was small ,
virginia, 5-night trip
Verified

10/10 Exceptional

Great location Service was excellent Staff very accommodating
Manuel, 1-night trip
Verified

10/10 Exceptional

Excellent Hotel
Maria, 1-night trip
Verified

10/10 Exceptional

Beautiful hotel in a nice area
Alenka, 3-night trip
Verified

10/10 Exceptional

Very beautiful antique style room & hotel in the heart of Madrid. Excellent food!
Nicole, 1-night trip
Verified

10/10 Exceptional

Great location
Henry, 3-night trip
Verified

10/10 Exceptional

The hotel staff were fantastic, incredibly attentive and friendly. Red level was worth the extra and the breakfast was wonderful. Lovely room and amenities.
Kerry, 2-night trip
Verified

10/10 Exceptional

Excellent location, great staff service
Ingrid, 3-night trip
Verified

10/10 Exceptional

This hotel was a treat for us. We stayed in their red deluxe & it was an amazing experience. Room was gorgeous, bit small for what we paid, was expecting something bigger. The staff in general are soo friendly & helpful
Priti, 2-night trip
Verified

10/10 Exceptional

Close to the Prado and other museums. Close to metro. Upscale area, quiet
Simon Farid, 6-night trip
Verified

10/10 Exceptional

Amazing 5 night stay, rooms, staff, food everything was perfect!!
Amie, 4-night trip
Verified

10/10 Exceptional

I love it everything was top notch the staff great every suggestion was excellent Andrea in front desk was excellent with her choices and help I suggest everyone to try the Melia experience top of the line see for your self if you are in Madrid I know I will be back
Armando Mora, 4-night trip
Verified

10/10 Exceptional

Excellent hotel and superb service in the heart of Madrid
Celso J., 3-night trip
Verified

10/10 Exceptional

great restuarants
gerhard, 1-night trip
Verified

10/10 Exceptional

Great location.
Carlos, 1-night trip