We showed up at 4:am after being on the road for 14+ hours. We told them we had a reservation for that day and the guy working the front desk didnt even get out of his chair to look at the computer just said we had to come back at noon. Went down the street to Motel 6 and got a room to sleep. We came back at noon and checked right in. The lady said the front elevator wasnt working but we could use the back door since that elevator was working, guess what the back door didnt work. We booked 2 rooms, we were on the 4th floor. When we arrived to our floor there was a gas smell, one of the rooms smelled like chocolate, the other room the bathtub faucet ran all the time, we told housekeeping and they said there was a maintenance request put in. They advertise that they have a "marketplace" with snacks, drinks, and other toiletries but that didnt exist. The pool was unavailable for use.