2/10 很差
2025 年 12 月 7 日
I stayed at Sleep Inn & Suites for about 50 hours and this was a genuinely terrible experience from start to finish. For managements awareness, this was Room 422. The hotel is in clear disrepair.
My room had gouges in the drywall, a broken shower handle with missing bolts, a loose toilet seat that would not stay up, a splintered bathroom door, and missing T molding between the carpet and tile with exposed padding and torn carpet. The shower had almost no water pressure while the sink pressure was extremely strong, which points to poor plumbing.
The elevators were also in bad shape with missing handles and bolts, which is a serious safety concern.
On the morning of checkout, housekeeping knocked at 8 am while I was sleeping, then stood outside my door waiting and went in immediately after I opened it. It was awkward and very unprofessional.
The biggest issue was the key cards. During my stay, my keys stopped working six separate times and had to be reprogrammed repeatedly. One time around 11 pm, I was locked out for nearly 30 minutes because no one was at the front desk and only a “sorry we are not here right now” sign was posted. Staff later blamed my tap to pay card, which makes no sense and has never happened to me before.
Most front desk staff were unfriendly, except for checkout when I received a sincere apology.
I have never said this about a hotel before, but I will never recommend anyone stay at this location.
Alan
Alan，2 晚家庭旅行
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