Admittedly during slow season, we initially booked for one night, then before arrival added a second night, due to hotel proximity to a spa we planned to visit. We wanted a relaxing 2 nights with comfy bed and bathroom, while passing through the area in a camper van.
Upon check in, staff informed us of construction in a nearby wing, but no other issues. Checking into the room, it was stiflingly hot, and the hotel Wi-Fi did not work. When ansked about the WiFi, staff said they’d restart it, but nothing improved - It was unusable. We turned the air conditioning on, but it ultimately did not cool.
After an uncomfortable night, we asked staff to look into it and left for the day. Upon our return, staff had clearly come to the room but turned off the air. When we inquired with the front desk, they said there was actually an issue with the whole building and offered to bring us a portable fan.
For the level of stars / service this hotel advertised, it clearly was running off-season and was not upfront with guests about known issues. What should have been a comfortable relaxing stay was more inconvenient, and we opted NOT to stay the second night.
Finally, expected a hotel of this level to provide bottled water to guests. Offering a carafe of tap water (fine to drink, but smells sulfuric, as all the natural tap water in the area does) or purchasing expensive glass bottles from the usually understaffed hotel bar did not meet at the level of care we expected.