The Hotel Max has a great location downtown. The front desk staff are friendly, helpful ,polite and attentive. Unfortunately they did not know that as Silver VIP members, for each of our two rooms we booked, we were supposed to each receive a $21 hotel credit. A bit disappointing as bottled water was $7 a bottle and the resort fee $32. The rooms were both clean, modern, updated and nicely decorated. The one working elevator made it extremely slow trying to get to the rooms or down to the lobby. The complimentary beer tasting happy hour was a nice surprise. Hopefully, the second elevator gets fixed to help alleviate some of the problems we experienced during our one night stay prior to our cruise.