We chose this hotel based on the “wonderful” reviews I’m on Hotels.com but it was not worth it.
We booked 3 rooms here since one of my family needs a pet friendly hotel which we really appreciated about it.
We booked last minute & got 3 rooms in the 1st level w/parking lot views, which was not what we expected when looking at the pictures online while booking.
The room of my family’s dog smell moldy, she complained to me.
My room was fine, but I don’t like their bathroom because after showering, the whole bathroom got wet since it was an even floor, probably for ADA accommodation.
***For the last room. My son got some kind of itching/rashes/red spots mostly behind his lower legs, some in fronts after waking up on 9/1/25. I applied Hydrocortisone for him since I thought it was regular itching because the bed sheet was unclear. I told the receptionist when checking out. I talked to the manager but she refused that it was never happened in this hotel before.
*** Today, 9/4/25, the red spots still there & my son got more itching. I sent photos to his doctor & found out he got some kind of insect bites. He needed to take steroid medication along w/ allergy medication for 2 weeks.
I feel so sad since our last minute trip for him to Disneyland costs this issue. I hope they can clean this room well so other people don’t get this problem like us.