It was great until check out day. There were construction work at 8 am drilling and hammering which woke us you. When we were trying to sleep in for our last day. Other than that, the state was OK.
Jen
Jen,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 22 日
Disappointed
This is the 4th year staying at this resort, with exception of last year. This time though it was very disappointing. I was allowed early check in for my birthday and was told complimentary room upgrade. The room was completely run down. There were holes in the bathroom wall. Rods missing and the shower head didn't work properly, lights not working properly. They switched our room, and wasn't any better. The shower drain was not working gather water while showering, it was disgusting and you could hear the water on the opposite sink when turning on the water and also in the shower .
Venecia
Venecia,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 18 日
Eduardo
Eduardo,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Belissa
Belissa,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 18 日
We enjoyed the property, staff friendliness at the beach and on the trams , pool a bit crowded with day customers
Kristin
Kristin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 12 日
Gail
Gail,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 10 日
Alex
Alex,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
James
James,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Carlos
Carlos,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Naples Grande very good
Great stay on Naples Grande. Property is awesome and have everything you need to spend your vacation
RUBEN
RUBEN,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Shawn
Shawn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
真实旅客
7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Robert
Robert,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 3 日
Mauricea
Mauricea,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
Love Naples Grande!
Naples Grande never disappoints. Fantastic hotel from the rooms to the service.
Brian
Brian,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 1 日
Room for improvement
Valet was quick and very attentive, check in was easy, the room itself needed some improvements there was stains on the chairs the bath curtain didn’t cover completely, the sink drains make weird noises. Also I had a blower outside the door due to I assume water leakage. The pool was nice but once it got full it took forever to get drinks and food, sometimes are server would forget out order.
Nestor
Nestor,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 28 日
EXPECT A TOTAL REFUND.
We expect a total refund. We were extremely disappointed the construction was not disclosed. The jack hammers started at 8:00 and ended at 5:00. All sliders are being replaced. Hotel or website didn't devulge this. There is no escape from the noise as it radiates throughout the building. Its a shame as i use websites to protect me from these types of issues. Resort is nice and staff is great. Very disappointed. If we knew about the construction, we would have gone somewhere else.
William
William,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 23 日
Juliana
Juliana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 23 日
Marilyn
Marilyn,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 22 日
Currently under renovation. Should be posted on website that very loud work is being performed all day, inside of the building, from about 9am to 4/5 pm. You can hear the work (sounds like drilling) through almost all of the floors, but especially loud within 5 floors of the work. The staff were fantastic about trying to work with guests to try to help deal with the situation.