I wish I have chance to visit the hotel but I didn't due to booking mistake.
The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far.
HuanYu
HuanYu,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 9 日
Emily
Emily,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Visit was exactly what i wanted, hotel was very comfortable and had everything i needed
Robert
Robert,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 4 日
Angeline
Angeline,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Sharon
Sharon,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 23 日
Peter
Peter,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 21 日
Anthony
Anthony,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 19 日
Andy
Andy,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Comfortable hotel
A comfortable stay
Malcolm
Malcolm,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 12 日
Lydia
Lydia,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 10 日
Sam
Sam,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 9 日
Garden room not offered
Booked a garden view room and was given a room overlooking a roof. Asked at reception but wasn't changed.
Nicole
Nicole,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 8 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 6 日
OK but…….
Room was clean and tidy but smaller than expected and the bathroom was clean. However, there were only 3 incidental side lights and no centre lights so the room was grossly underlit making it almost impossible to apply makeup.... Staff were all charming and helpful.
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 3 日
Terrible service
Book through a 1/3 party, on check out I was refused a reciept. Informed to speak with reservations. Tried multiple times to contact reservations, with no sucess. Since this was a business trip, my company accounts have reused to inburse the costs without a invoice.I am a hiton honours member, but will not be staying in any hiton hotel again.
David
David,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 2 日
David
David,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited
Joe
Joe,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 31 日
Hotel
Hotel was nice. Hotel is modern and looks like it has recently been refurbished.
Our room wasn't cleaned even though we left for the day at 11.
Mike
Mike,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
From the moment Frank greeted us we had a fabulous stay. All the people we encountered (especially the front desk ladies and Frank) took extra interest in my daughter to make our stay something special for her on her big girl weekend away. Thank you.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 24 日
Gary
Gary,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
Sam
Sam,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 15 日
Great hotel let down in two areas
The standard of the hotel is excellent. They have a great courtyard in the walled garden. They are let down in two areas. 1 the guest WiFi is the worst I have come across in any hotel. We were on floor two and we kept being thrown out of the WiFi every two or three minutes. 2 We had your chicken pate in the restaurant. It said on the menu something like with warm sourdough bread. It came with 3 slices of french stick that had two griddle marks on them and they were so cold that they had been pre-prerared and just come out of a refrigerator. All the other food looked like it had been heated up from pre-prepared chilled food. The pizzas looked as though they had been cooked from frozen. Get these two things right and They have a great hotel there.