Roach Motel. Curtains torn, poor condition. 3 groups of us demanded a refund at the same time, do NOT book.
Dyllan
Dyllan,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 7 日
Do not book…hotel has roaches and rude CS
We had a Terrible experience. What we have gone through is unbelievable. The hotel room had several roaches crawling on the floor, walls, lamp stand and in the bed. When we reached out to the front desk to see what options we had we treated rudely and immediately told to leave and that we needed to reach out to hotels.com for our refund. We reached out to Hotels.com, explained what happened and when the rep called the hotel they were told “they are busy, they would have to call back later” the hotel.com rep said that they would call back and have our refund with 72 hours. Which was extremely inconvenient but we waited. Today I get an email that we can not be refunded because no one at the hotel has any information on what happened and that I needed to reach back out to the hotel to get a name. I call the hotel explain the story and ask for the individuals names that were there that day. The phone rep hung up on me. Do not book this hotel. I literally apologized to the hotel staff about being a bother to even mention the roaches because I didn’t want to make it a big deal only to be treated like I should have never even brought it to their attention. It seems as though this happens quite a bit and is swept under the rug. But I will be escalating further and I just want to warn anyone else.
真实旅客
2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 2 日
If on a super tight budget then this is doable!
Lower your expectations to stay here. In need of a serious makeover! Old looking, bathroom floor had crumbling tiles, toilet that rocked when sat on.Bed pretty uncomfortable and worst pillows ever. Pool alot smaller than pictured. If on a tight budget guess its alright, but not higher than a 2.5 star rating!
William
William,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Jessica
Jessica,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 26 日
Janet
Janet,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
Sandrika
Sandrika,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 20 日
Roach Hotel
I only stayed in my room for 40mins. Left to grab some food, when me & my daughter came back, roaches were everywhere. I contacted the front desk & let them know, i was given another room, only to experience the exact same thing in that room. We immediately grabbed our things & hightailed.it out of there. I requested a refund, but can't get 1 done til morning.
Kimberly
Kimberly,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Logan
Logan,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Michelle
Michelle,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 13 日
Michelle
Michelle,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 25 日
Raymond
Raymond,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Place to stay
The location and price was good, the tv had a bad color and the shower started out with muddy water.
Beverly
Beverly,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 23 日
Pool not open until late (12 noon) and closes early (9pm). Lots of noise in parking lot and paper thin walls. Breakfast was very limited and many items missing. Water fountain does not work. Building is very old and beat up, parking lot had lots of tripping hazards (patchwork asphalt) Elevator was not working.
MARK
MARK,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
he was very good good
michael
michael,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 14 日
Overall the stay was good
Rooms are good, but smells a bit, was there for 5 days, they never changed bed sheets or set it up. Someone comes and asks for if they need to change towels, other than that no other services. Breakfast is ok, we can get pancakes from a machine and others are very basic. There will be lot of people smoking many things just out side of the room. I would not come again if I am traveling with my wife and kids. Overall it is worth for the price we paid.