Upon our arrival 7/19/25 to Hadley House, our AC was not working. We gave the room a few hours to cool. We realized it was not working we went to inform them. We were directed to use remote to turn up air for it to work. We tried & waited few more hours. It still didn’t work. By 9:15 pm, we finally went to the office and she showed us another room we could switch into but told us it had a ceiling leak repair. The room was extremely musky smelling and not in the same area as our 250+ pool side room we paid for. She told us to ask the person the next day to upgrade us to a 2 bedroom ocean front room.
I spoke to the manager on 7/20. She told us the AC was working and we were in by noon. The AC was not working & it remained between 77-78 the rest of our trip. It was extremely uncomfortable sleeping. I texted to inform of the AC issue.
There was also a HUGE cockroach.
On Monday 7/21/25; I went to return towels at 8:30 am. I was told to put them in the towel return and that we’d get towels delivered to our room. We left for the day & no towels when we returned. My husband went down to ask AGAIN for towels. He was told that the dryer was “acting up”. He went back AGAIN at 8pm and told her we still needed towels. She then got up to retrieve towels. I also gave them a “24 hour cleaning service notice” that we wanted our room cleaned for 7/21. No room service was completed.
This trip was very expensive and we’ve never had an experience like this.
Adam
Adam,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 20 日
Need an improvement in Cleanliness Guest Service.
We are truly looking forward our stay, but unfortunately we did not expect our expectations.The check in was okay.But the room was not properly maintained. Stain at a the sofa bed the room has unpleasant smells, bathroom smells,like that the air conditioning was not properly cleaned and maintained. The bed is uncomfortable.The breakfast area was dirty and whoever in that first morning shift was rude and totally unhelpful.What added to the frustration was the Hotel site falsed advertising. The Marina was full of seaweed and the pool was small.The fact of all the false things that’s was advertised .We expected a better service. I did paid money and stayed for 3 nights.I hope management take this survey seriously, as the improvement are clearly needed in both cleanliness and guest service.Unfortunately I won’t be returning or recommending this Hotel.
Elaine
Elaine,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Gem in Islamorada
I love this place, it’s chill, dog friendly, ramp and docks for ease of throwing in my paddleboard. Insanely beautiful views, and central to everything.
Rachel
Rachel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Anthony
Anthony,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 21 日
I did not like it
Hard to use the amenities, and it was dirty
roxanne
roxanne,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 21 日
Was very disappointed with the room cleanliness. The bedroom patio was not swept, bath tub was dirty, phone did not work.
Roach was in room, walked to front desk to have maintenance remove it, was told that he would not be available until 9am the following day. Therefore the desk agent had to remove it.
Rooms are not as described. Will not be staying there again.
Ivena
Ivena,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
perfect
lynn
lynn,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Natalie
Natalie,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Adrianny
Adrianny,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Great room!
Vinicius
Vinicius,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Daniel
Daniel,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 2 日
Steve
Steve,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 2 日
We booked this room for a guys fishing trip. They loved the great view from the balcony!! They had a great time and would happily return next year. Thanks!
Jennifer
Jennifer,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 30 日
Luis
Luis,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Very nice property, especially for the price.
Kasey
Kasey,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 29 日
clifford
clifford,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
A very special place in the heart of the keys,convenient for sho and dinner, water sports rental for a jet ski or a boat.