My husband and I lived in this part of Denver for ten years and come back every summer to visit family and friends. We've stayed at this hotel on our annual visit for the past three years, but after this stay, we won't be booking here again. We checked in around 9:30pm and wound up being given a room right behind the elevators. I'm pregnant and already sleep terribly and the elevators moving and making noise could be heard throughout the room. I quickly returned to the front desk and asked politely if there might be any way to switch rooms, explaining my current situation. The gentleman at the desk responded curtly with, "No, it's not possible. When we're busy, it's my job to make sure that people who book through third-party websites get the least desirable rooms." I understand that we had checked in later in the evening, but 1) why would you admit to that policy, and directly to a customer? and 2) when I asked if perhaps we could switch rooms the following day as people were checking out and rooms were being cleaned and turned over, he said no. Between that, the parking fees, and very high price for an older hotel with few amenities to offer, we'll be looking at other options for next year.
