I had several encounters with the front desk folks. Lika and Sophie (or Sophia) were warm, kind, helpful and smiley.
John
John,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 7 日
Cameron
Cameron,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 7 日
joyce
joyce,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
byungsup
byungsup,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
Tammy
Tammy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Margaret
Margaret,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 21 日
Michelle
Michelle,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 12 日
I loved my Jr Suite, but I found a pair of dirty underpants in the closet as I was putting my clothes up for a three-day conference. The staff at the front desk were apologetic, so I offered to share the picture with them. I disposed of the underpants.
I tried to order breakfast for my last morning at 12 midnight but it was suggested I wait til morning as I'd be picking it up on my way out to the Capitol. I never got breakfast as I had to rush to get an Uber with others. Lastly, I forgot to put on my hearing aids & realized it when I was already at the Capitol Bldg. I called hotel & a front desk person sent security to the room I'd already checked out of. Security confirmed there were no hearing aids but that there was clothes left behind. I was confused but asked to hold off cleaning room until I returned by 12noon. My suitcase was already checked at the desk. I got a new key & went to my room expecting that it would be as Id left it, but it had already been cleaned out & a housekerp8ng person was walking out with the wrapped Hagen Daas ice cream I’d left in the freezer. I asked for it back & she gave it to me. The front desk apologized that Security had made a mistake thinking the Marriott bathrobes were my clothes that were left behind. The male staff id spoken to from the Capitol said I was not checked out but I did. When I got back to the hotel I went to the front desk staff Emily who had checked me out around 8:30am. She said that someone reopened my room account.
Julia
Julia,3 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 9 日
Gilberto
Gilberto,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Friendly staff, well appointed rooms and public spaces, a good experience overall.