Overall the hotel was a nice place to stay. Only complaints are:
-Only one elevator working which caused a lot of wait time going to and from lobby
-Ice machine out of order on our floor (5th)
-Shampoo container in shower was empty
-No cream, sugar or stirrers for coffee in room
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
Excelente servicio personal muy amable
Cuarto limpio con vista al oceano y a la alberca la cual cada dia por la noche la limpian de la arena que tiene lo unico q no le gusto que el agua esta fria pero el personal es bastante amable y servicial pediamos mas toallas sabanas para el sofa papel y todo rrapido lo entregaban tambien la comida de su restaurante es una de las mas ricas q e probado mis hijos todos los dias ordenaban varias veces alitas aveces ns las entregaban personalmente en la habitación las bebidas que ase juan son wooow de las mejoress todos eran muy amables nuestra estadía fue bastante buena sin duda volvería nuevamente
Juan
Juan,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 26 日
Bathroom could be bigger. Elevators are extremely slow with only 1 working. Lots of fees unexplained when checking in. View beautiful
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 25 日
First room had mold in it. I was relocated however that one was dirty. Looked like dried up blood on the door to the bath room, the tub was dirty and rusted.
Sharquala
Sharquala,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 24 日
The best part was the wonderful customer service.
Angela
Angela,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 24 日
Edith
Edith,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 23 日
Thomas
Thomas,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 18 日
Shalom
Shalom,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 17 日
Less than expected
We booked a king room with sofa bed, balcony over looking the beach for our 25 year anniversary. Something happened with the pipes and the room was not available at check-in. We were given a king room, pool side - beach level.
Getting to the room, we found the elevator was out and not labeled as such. Thankfully another guest redirected us and said they’d experienced the same issue with no sign earlier in the week.having a cart full of items and needing to get down to the lower level, you’d expect this to be clear and front desk staff to advise.
Arriving in the room we found ourselves to be directly poolside, no beach view as we’d booked. Each morning between 7:30-8:30 we were awoken by guests enjoying the pool however, personally we were not ready to rise and unable to continue our sleep.
The internet on the floor was severely spotty as well, the least of our concerns but overall another reason for a less than stellar stay. Especially considering we indicated the issues to the front desk and were told we could be downgraded to resolve “our issues” I’m not even sure what more could’ve been taken from our trip but hey, guess the offer was there.
Kimberly
Kimberly,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 16 日
My Visit
My stay at the Sheraton was a good stay we enjoyed ourselves service was good (customer Service,Restaurant service,room service, the Customer Service at the bar) was great.The only issue that we had was the elevator’s being out of order, being on the ninth floor or eighth floor and having to take the steps up and down was terrible. It’s been a few years since we stayed at the Sheraton the last time we were there there was an outside pool and they have remodeled and get rid of that so that was a little disappointing as well. The outside pool wasn’t too pleasant because you have children coming from the beach with their toys, full of sand and they’re washing them down in the pool so that kept my children from swimming or really wanting to be around the pool.That’s truly the only negative thing that I have to say about the Sheraton. Hopefully if we decide to visit Virginia Beach again, the elevators will be in perfect condition.
Tabitha
Tabitha,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 14 日
Very nice hotel…The guy that helped us with our bags when we first arrived was so nice and so helpful.. he immediately got us into a different room when we realized our balcony door was jammed…the waitress in the hotel restaurant was also very very nice.. the food was really good..
Vickie
Vickie,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 9 日
This stay was meh with rude front desk and dining staff members. It was not terrible but I will not return. I’ll
Jennifer
Jennifer,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 8 日
Wonderful
Wonderful hotel, excellent room, up to date and no issues in our 5 night stay.
Jamie
Jamie,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 8 日
Abigail
Abigail,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 6 日
Good stay
We stayed in a city view room. Comfy and spacious for a family of three. Breakfast was sufficient. It was a good beach stay and everything was convenient.
Chanhthachone
Chanhthachone,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 5 日
Iwona
Iwona,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 5 日
Highly recommend staying here!
The hotel location was perfect; right on the ocean and parking was located very close to hotel. Parking garage allowed super easy in-and-out access. Room was clean and bed was comfortable. Room was quiet for the most part, except for hearing a dog barking late at night one night of our stay. The bathroom was a bit small and needed some minor repairs. I can’t say enough good things about the staff. Super friendly. Juan, the bartender at the hotel restaurant, Solete, was very hospitable and attentive even when it got really busy. The pool was way too cold for us to enjoy, even during the day which was kind of disappointing. All in all, we had a great experience. Highly recommend staying here.
David
David,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 4 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 3 日
Jillian
Jillian,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 29 日
I often stay at Sheraton and have never had an issue, but this time was different.
Both elevators were out of service and I am not in condition to climb 9 flights of stairs twice a day. Eventually they managed to fix one but wait time was long.
That being said I want to highlight the exceptional service we received from Mason (unfortunately I didn’t catch his last name) He went above and beyond to make sure we have water and towels, even personally delivering them to our room. His professionalism and kindness made a big difference during our bumpy stay.