"Very bad experience. The service apartment is prioritising profit over anything else. We have two reservations but the management refuse to change and insist us to move the room midway. Even we reluctantly agree to move the room midway the luggage was not delivered to our room directly. Additionally the room being reallocated has internal stairs and broken toilet (we have senior citizen and children and no one told us the flat is a duplex—which cause safety issues). Obviously trying to shove customers whenever is easier for them to fudge with. "
