North West Hotels

"I received friendly service from the moment I arrived until the very last minute. The smiles of the staff were genuine, and you could see that they take pride in what they do and where they work. Even the garden personnel would greet warmly and with friendliness. The space we occupied (SEAF12) was spotless and clean. I could not fault anything."

"The room was perfect and clean. They had a bit of a problem with the door. Not locking. But sorted it out instantly. Very friendly staff. My husband & I had the wheelchair room. Was perfect. Thank you. "

"Lovely views, plenty wildlife and accomodation has a great set-up. Pathways are clear and paved but make sure to flag if you have mobility constraints sunce hilly at place and some parts more than 10 mins walk to the restaurant. Game drive into the reserve is a must. Friendly and helpful staff. Restaurant served tasty meals. Nothing to fault. Hope to be back in the near future."

"Everything on point."

"All great thanks! - one suggestion I'd like to make Proof of room residence print out is fine to be paper - but if you simply laminate it / get laminate machine perhaps - then people can keep it in their pocket for swimming / valley of waves access. no need for constant reprints Not sure you have coms with valley of waves management but would be good it they restricted number of people in the main wave pool - especially stag do / lots of men / some bad behaviour / groping etc. allow space for surfing without getting knocked out etc."

"Staff not friendly at breakfast Everything else excellent "

"Everything about the place was perfect "

"Great place for my family and I. Great for families "

"Lovely resort. The staff are friendly and it’s a good place to go as a family. Lots if family friendly fun and the food was good. "