North West Hotels

"Staff courtesy was excellent the room was due refurbishment after we left. Shuttle was frequent to other resorts and shops. One concern is that you are not allowed in the palace"

"Excellent service Room was always spotless "

"The room was perfect and clean. They had a bit of a problem with the door. Not locking. But sorted it out instantly. Very friendly staff. My husband & I had the wheelchair room. Was perfect. Thank you. "

"Lovely views, plenty wildlife and accomodation has a great set-up. Pathways are clear and paved but make sure to flag if you have mobility constraints sunce hilly at place and some parts more than 10 mins walk to the restaurant. Game drive into the reserve is a must. Friendly and helpful staff. Restaurant served tasty meals. Nothing to fault. Hope to be back in the near future."

"Everything on point."

"All great thanks! - one suggestion I'd like to make Proof of room residence print out is fine to be paper - but if you simply laminate it / get laminate machine perhaps - then people can keep it in their pocket for swimming / valley of waves access. no need for constant reprints Not sure you have coms with valley of waves management but would be good it they restricted number of people in the main wave pool - especially stag do / lots of men / some bad behaviour / groping etc. allow space for surfing without getting knocked out etc."

"Staff not friendly at breakfast Everything else excellent "

"Everything about the place was perfect "

"Great place for my family and I. Great for families "