Hotels in Dharmatala

"The room was not as described or pictured. Nothing deluxe about it. The bed board was old and worn off. It appeared the staff downgraded my room. Hotel in general is getting old and needs upgrades and renovation. "

"Breakfast was amazing everyday! Staff was phenomenal and very kind and extremely helpful, such as Sandip The room was always cleaned everyday and the staff was so sweet. It really was an amazing stay. Would return again! "

"9 out of 10. Everything is exceptional except 1 or 2 incident in relation to food hygiene. We stayed here 7 nights and hotel staffs been very helpful and friendly. Housekeeping staffsI Sujay, Krishna, Baban, bishu & prabitra fulfilled all housekeeping & cleaning requirements. Especially Sujay was top-notch & really helpful. Food was delicious including breakfast buffet, lunch buffet & in-room dining. Rahul, who attended us for all our needs, was excellent at his duty & very friendly. Tathagata , duty manager, helped us in many ways in terms of room preference etc, always pro-active, quick on decisions and customer oriented. Thanks to Tathagata for taking care of us when we checked-in late night after long flight. Raajdeep was really helpful. Staff Supriyo was excellent in lunch buffet. Only concern regarding Grand Pavillion breakfast /lunch buffet - staffs don’t follow hygiene norms (bare hands & no gloves), multiple food items left open in buffet however nobody from hotel management staffs bothered about it( multiple buffet manager allocated for buffet management but they were not so friendly / alert / proactive at all), seems under staffed in buffet to attend customer needs. It’s recommended to maintain hygiene so that customer can enjoy delicious items without any concern. We prefer ITC Royal over any other 5 star hotel in Kolkata for its amazing hospitality, spacious apartment option with wheelchair accessibility, friendly staffs at the entrance & excellent bellboys. "

"Yes"

"The room was very clean, and with adequate amenities. The staff was vety courteous. The location was extremely convenient (a 6 minute ride to the airport.) Airport transportation was available for a reasonable fee. "

"Amazing hotel, breakfast was lovely, staff are friendly, spa treatments were excellent only thing I would improve is the pool which should be heated. Thanks for a great stay x"

"The hotel staff were very helpful and friendly and we enjoyed the room, especially the ceiling fan. The hotel is in a very busy market street with fantastic street food. Unfortunately the market continues well into the small hours of the night and there was a nightclub next door that didn’t close until 2am. It was very hard to get to sleep through the loud music. If you struggle with sleep this might not be the best hotel for you. "

"Good "

"Excellent staff. They are very polite and helpful. The location of the hotel is very convenient to the airport. "