We chose Last Luz Hotel based on what appeared to be reasonable reviews, however our experience was extremely disappointing.
There was no hot water in the shower, and the Wi-Fi did not work in the rooms, which was a major inconvenience. The linen and towels were visibly stained, which is unacceptable for any hotel.
Our booking included a complimentary bottle of sparkling wine, which was never provided. I raised this issue four separate times with reception, and each time was told they were “speaking to the reception manager, Elso Lopes.” Despite this, there was no follow-up, no communication, and no resolution.
Breakfast was also very poorly managed. We arrived at 7:00am and asked for eggs, only to be met with a rude response stating we would need to wait. We were happy to do so, however by 8:00am there were still no eggs, at which point we left without eating.
Overall, the service was hostile and unwelcoming. Staff did not smile, appeared disengaged, and gave the impression they did not want to be there. Basic hospitality and customer service standards were not met.
Unfortunately, based on our experience, I would not recommend this hotel
