This was the worst experience I’ve had with a vacation rental. Communication was terrible from the start. It took multiple calls and over three hours just to access the unit because the code they provided didn’t work. Thankfully the owner had a separate lockbox with a key or we’d still be outside.
When we finally got inside, we found a notice on the door saying the gas had been shut off due to lack of payment. Which I doubt the owner even was aware. Total ball drop by the property manager. That meant no hot water and no way to cook, turning what was supposed to be a fun anniversary trip into a total mess. We couldn’t shower, get ready, or make meals, which meant unexpected costs and a major disruption to our plans.
It took over 24 hours for Vacasa to even respond, and their solution was to pack up all our stuff and move to a worse unit just for the last night. At that point, we were just sleeping and checking out.
Absolute nightmare. Never use Vacasa to manage or book a property.
