I’ve stayed at this hotel before and previously had a great experience, which makes this stay even more disappointing.
This time, I was “upgraded” to a handicap-accessible room without being informed or asked. This is not what I booked, and it should never be assigned without guest consent.
The room itself was extremely inconvenient. Taking a shower was nearly impossible — water flooded the entire bathroom, and there were not enough towels to even clean it up. The curtains did not close properly, letting in light all night.
To make matters worse, the mattress had a huge gap in the middle, making it very uncomfortable and difficult to sleep.
When I raised these issues, staff claimed the hotel was “sold out,” yet there were many rooms available online, and even during check-in it appeared rooms were still available.
Overall, this stay was frustrating and unacceptable, especially compared to my previous visits. I will not be returning unless management addresses these issues.