I had an issue with 1 front desk worker, his name was Julian his attitude was not welcoming, I called ahead to verify my reservation and he had an attitude like I was annoying him on the phone and when I arrived a few hours later it was clear he still had the same attitude while checking me in, thankfully I did not see him again.The rest of the front desk staff were nice but they never spoke unless directly interacting with you, the cleaning staff and valet's were very friendly and helpful. The hotel is beautiful, and the location is amazing! My main issue was parking, I did not know I had to pay to park, and I assumed the indoor pool was heated, however it is not so we did not enjoy the pool as much as we wanted because the water is freezing and stayed freezing! Overall We enjoyed our stay and I will book again with Aloft Fort Worth!!