Location is great with lots of walkable shops and restaurants. The staff is exceptional: so friendly and helpful. Unfortunately, it was an extremely cold day and the heat in my room was a bit temperamental (one minute too hot, another too cold). The staff bent over backwards to help, but alas, it couldn't be fixed. I was only there one night, so I didn't ask for a new room. They gave me a discounted room rate which was so appreciated. There is some room for improvement with the continental breakfast (didn't see a toaster? But they had Gluten-free muffins which were tasty!) and fitness center (a single small room, typical of an older NYC hotel). I would consider booking here again, perhaps in warmer weather.