可以免费取消我在凡图斯玛琳娜席德全包式 SPA & 海滩度假村的预订并获得全额退款吗？

是的，凡图斯玛琳娜席德全包式 SPA & 海滩度假村在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

凡图斯玛琳娜席德全包式 SPA & 海滩度假村有游泳池吗？

是的，有室外游泳池和儿童游泳池。

凡图斯玛琳娜席德全包式 SPA & 海滩度假村是否允许携带宠物入住？

很抱歉，不允许携带宠物。

何时可在凡图斯玛琳娜席德全包式 SPA & 海滩度假村办理入住和退房？

开始办理入住：15:00；停止办理入住：23:30。退房时间为 12:00。

在凡图斯玛琳娜席德全包式 SPA & 海滩度假村及其附近有什么游览观光项目？

在温暖的季节，可以快乐地体验浮潜等附近的活动。尽情享受 SPA 水疗，然后到室外泳池游泳。凡图斯玛琳娜席德全包式 SPA & 海滩度假村也拥有3 间酒吧和健身俱乐部，以及SPA 服务和花园。

凡图斯玛琳娜席德全包式 SPA & 海滩度假村店内或附近是否有餐厅？

是的，有 2 家店内餐厅。

凡图斯玛琳娜席德全包式 SPA & 海滩度假村配备任何户外私人空间吗?

是的，每间房间都有阳台或露台。

凡图斯玛琳娜席德全包式 SPA & 海滩度假村周边区域环境如何？

从凡图斯玛琳娜席德全包式 SPA & 海滩度假村仅需12 分钟步行可至莫雷洛斯港礁国家公园。旅客们对于该住宿的优越地理位置予以强烈好评。

莫雷洛斯港凡图斯玛琳娜席德全包式 SPA & 海滩度假村住宿优惠| Hotels.com 好订网

Q: 凡图斯玛琳娜席德全包式 SPA & 海滩度假村有游泳池吗？

是的，有室外游泳池和儿童游泳池。

Q: 凡图斯玛琳娜席德全包式 SPA & 海滩度假村是否允许携带宠物入住？

很抱歉，不允许携带宠物。

Q: 凡图斯玛琳娜席德全包式 SPA & 海滩度假村店内或附近是否有餐厅？

是的，有 2 家店内餐厅。

Q: 凡图斯玛琳娜席德全包式 SPA & 海滩度假村配备任何户外私人空间吗?

是的，每间房间都有阳台或露台。

10/10 绝佳

2024 年 8 月 11 日

Very good

xiuwen，5 晚行程

Expedia真实住客点评

8/10 很好

2025 年 9 月 24 日

Alejandro，3 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 29 日

Fantastic

Love this resort - food is great and friendly staff

Kim，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 18 日

Marcella，6 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 15 日

Eglis，4 晚结伴旅行

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 14 日

El hotel estaba bueno la recepcion no me gusto para nada. la comida me gusto mucho y los restaurants especializados excelentes, el unico inconveniente es que necesitábamos movernos en los carritos porque teníamos personas con limitaciones para caminar y había que esperar incluso hasta media hora, y el primer día casi perdemos la cena esperando el carrito Además no tiene muchas actividades para las familias con niños en las noches porque los shows casi siempre coinciden con las cenas. Hubo una feria de tacos magnífica nos encantó, por lo demás todo bien, la atención buena y la habitación también. No pudimos bañarnos en la playa está muy mala.

Daniela，4 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 9 日

The property, staff was excellent. The Beach was terrible with seaweed and the smell. Dont recommend going until Fall.

melinda，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 9 日

Beautiful property. Staff was very friendly and willing to help with any questions. Butler proactively reached out to ensure we had everything we needed. All pools were lovely and plenty of chairs. Spa experience was amazing. Downside was the sargassum at the beach. Staff worked hard every day to clean it up.

Michelle，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 9 日

This 5-star review is all thanks to the incredible staff at El Cid Ventus — especially Rena, a kind, beautiful, and hardworking waitress at Trattoria D’Gulio and Mercado de Dolores. Her warmth made us feel welcome every day. She, along with the cooks, hostesses, and bartenders, are the heart of this resort. While check-in was awkward and not welcoming (no tour, and a pricing issue vs. Expedia), and non-Platinum guests were treated as second-rate, the behind-the-scenes staff made up for it completely. Housekeeping (especially Lucy), gardeners, room service, cabana cleaners, and even the man who restocked our fridge were amazing. During a storm, we watched a small staff member and his team work tirelessly to collect umbrellas and cushions — all with determination and grace. At the Ventus pool, the bartender went above and beyond to create a non-alcoholic drink for my husband when mix was missing — even having someone run to get chocolate. That’s true service. The entertainment team put on a phenomenal 4th of July celebration — one of the best we’ve ever seen. BBQ, dancing, and joy from 5–11 PM — no fireworks needed, they represented the USA beautifully. The pools are clean and relaxing, though the beach isn’t swimmable. Don’t miss the $60 Mesoamerican Reef snorkeling tour — the best we’ve done from Cancun to Tulum. Thank you to every staff member who smiled and said hello. You made this trip unforgettable. The Dr went above and beyond she is amazing at her Job. Thank you ALL!

Valerie Jo，7 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 7 月 9 日

As a platinum member I would say this is one of the only hotel stay I did not enjoy. I called to complain to Expedia and the hotel but no resolution. I will not return. I brought my family of 8 on this trip.the room was older. The older part of property smelled like sewage, staff did not provide additional services for comfort. Could not reserve the restaurants on the resort. Spent too much money for a subpar experience.

Felicia，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 9 日

Clean and safe. Good choice of restaurants. Butler service was excellent

Lucas，7 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 7 月 8 日

Nothing the property is nasty

Nathalee Simone，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 8 日

Kevin，2 晚行程

Expedia真实住客点评

8/10 很好

2025 年 7 月 8 日

Enjoyed the resort, but went I guess at the wrong time of year. The kelp smell was a lot to take in. Beach was completely unusable as a result .

Marcus，5 晚行程

Expedia真实住客点评

8/10 很好

2025 年 7 月 8 日

I like the resort, very clean and great staff

Randa，6 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 8 日

Overall this was a nice property and it suited what we needed. The only bad thing I would say is that we were told that to dine at the non buffet hotels we needed to make reservations 2 days in advance at the most. We arrived on a Thursday and when we were told this we immediately to the concierge where we were told to make reservations for Saturday night and then tried Sunday. They told us that all restaurants were booked up until Tuesday. We left Monday morning. Only other thing is that there was no pool side service for drinks. And if there was we never saw them. Other than that it was a much needed vacation and we enjoyed our time to relax

Patricia，4 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 7 月 7 日

The property offers access to three resort options, which provided extra choices for dining and activities. The new CID Ha resort is especially impressive, with beautiful landscaping and a modern look. However, our experience was affected by persistent hustling from check-in through the end of our stay, which delayed the start of our day. While many staff members were courteous and professional, there were a few among the reception, bell staff, and housekeeping who could have delivered better service. At times, the behavior felt inattentive—occasionally even discriminatory—which was disappointing, especially considering the long journey and investment guests make for a memorable vacation. The rooms could also use some upgrades. That said, the overall resort is lovely. Despite some shortcomings in service and courtesy, many staff members were genuinely warm and helpful, which we appreciated.

Saimul，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 7 日

Paola Daniela，3 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 6 日

Great for families and adults only trips too, very clean, great staff, great good, great drinks, great location, great views...our first trip to a cancun AI with kids was fantistic at Elcid but we would return with or without kids and recommend to our family and friends

Marie，6 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 5 日

Ashley Jailene，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 5 日

ADILENE，5 晚行程

Expedia真实住客点评

8/10 很好

2025 年 7 月 5 日

They assign you a personal concierge, but they are not there to help you, they are there to sell you memberships and excursions. Adriana was our personal concierge, she invited us to a “breakfast” is was kind of a conference. we did not go, so she said after the breakfast she was going to give us $100 credit. But another concierge that was there mentioned to us that, the $100 credit we were to receive it because we book 3+ nights we expedia (we did not get it). She also mentioned to us not to book with expedia and book in their website, but booking with expedia is a lot better because we got some extra benefits like internet on two devices that the hotel does not provide. I would recommend not to book dI would recommend if Adriana is your assigned “personal Concierge” ask for someone else, she is not going to help you if you dont buy anything from her. The other ones do help even if you dont buy from them.

Everything was really good, The only thing I didn’t like was that our “personal Concierge” Adriana tried to take us to a “breakfast” and because we didn’t go, she didn’t give us some credits that we were to get because we book with expedia 3+ nights.

Luis，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 5 日

La playa está muy descuidada, creo las barreras que tiene quitan vista además que las redes del.sargazo no ayudaron si lo comparan con Puerto Morelos

Jesus，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 5 日

We love everything about The Ventus! The grounds are gorgeous and the people are very helpful and friendly. Restaurants are superb.

DARIN，6 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 5 日

Great trip with the family. Multiple pools with different vibes. The service provided by the staff was fantastic.

Rocky，4 晚家庭旅行

Expedia真实住客点评

凡图斯玛琳娜席德全包式 SPA & 海滩度假村

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