In the heart of Madrid, Hyatt Centric Gran Via Madrid offers a luxurious retreat with international cuisine at Hielo y Carbon restaurant and refreshing drinks at one of two bars. Unwind on the rooftop terrace or stay active in the 24-hour gym. With multilingual staff and proximity to shopping, this hotel is perfect for travelers seeking convenience.
Adolfo Suarez Madrid-Barajas Airport (MAD) - 20 min drive
Madrid Recoletos Station - 17 min walk
Madrid Principe Pio Station - 25 min walk
Madrid (XOC-Atocha Train Station) - 27 min walk
Callao Station - 2 min walk
Gran Via Station - 2 min walk
Santo Domingo Station - 5 min walk
Restaurants
Starbucks - 1 min walk
TAKOS - 2 min walk
Boyberry Madrid - 2 min walk
Torres Bermejas - 1 min walk
Burger King - 2 min walk
About this property
Hyatt Centric Gran Via Madrid
When you stay at Hyatt Centric Gran Via Madrid, you'll be in a great location, within just a 10-minute walk of Gran Via and Puerta del Sol. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Hielo y Carbon, which serves international cuisine. This luxurious hotel is also within just a 10-minute walk of Plaza Mayor and Plaza de España - Princesa. Fellow travelers love the helpful staff and location. The property is just a short walk to public transportation: Callao Station is 2 minutes and Gran Via Station is 2 minutes.
At a glance
DONE
Hotel size
159 rooms
Arranged over 10 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets allowed (dogs and cats only)*
Service animals welcome
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
2 bars/lounges
Restaurant
24-hour room service
Water dispenser
Working away
Business center
Meeting rooms
Conference space (2121 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
Safe-deposit box at front desk
Terrace
24-hour fitness center
Vegan dining options
Vegetarian dining options
Double-glazed windows
Water dispenser
Banquet hall
Accessibility
Elevator
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
55-inch TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Soundproofed rooms
Premium bedding
Freshen up
Private bathroom
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
Hielo y Carbon - This restaurant specializes in international cuisine.
Jardin de Diana - Onsite rooftop bar. Open daily.
Ondas Bar - Onsite lobby lounge. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 27 per person
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 50 per pet, per day
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Hotel
Hyatt Centric Gran Via
Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Madrid Madrid
Hyatt Centric Gran Via Madrid Hotel Madrid
Frequently asked questions
Does Hyatt Centric Gran Via Madrid offer free cancellation for a full refund?
Yes, Hyatt Centric Gran Via Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hyatt Centric Gran Via Madrid?
Yes, cats and dogs are welcome. There's a charge of EUR 50 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hyatt Centric Gran Via Madrid?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Hyatt Centric Gran Via Madrid?
Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Hyatt Centric Gran Via Madrid?
No, this hotel doesn't have a casino, but Casino Gran Via (3-min walk) and Casino de Madrid (7-min walk) are both nearby.
What is there to do at Hyatt Centric Gran Via Madrid and nearby?
Hyatt Centric Gran Via Madrid has 2 bars and a 24-hour fitness center.
Are there restaurants at or near Hyatt Centric Gran Via Madrid?
Yes, Hielo y Carbon offers international cuisine.
What's the area around Hyatt Centric Gran Via Madrid like?
Hyatt Centric Gran Via Madrid is a short 2-minute walk from Callao Station and 6 minutes' walk from Puerta del Sol. Travelers say that the hotel is in a great location.
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Hyatt Centric Gran Via Madrid Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.6/10
Cleanliness
9.4/10
Staff & service
9.4/10
Amenities
9.4/10
Property conditions & facilities
9.4/10
Eco-friendliness
Popular mentions
Location
Service staff
Room
Bed
Restaurant
Breakfast
Bathroom
Cities
Rooftop bar
Shopping
What guests liked
Breakfast was a highlight with plenty of choices and excellent quality. (7 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Sep 4, 2025
Excelente
walbert
walbert, 1-night trip
8/10 Very good
Jun 6, 2025
Great location and spacious comfortable rooma
Anurisha
Anurisha, 1-night trip
10/10 Exceptional
May 15, 2025
Very nice hotel
Gabriel
Gabriel, 2-night trip
10/10 Exceptional
Apr 30, 2025
It is a nice hotel and area
FAHAD
FAHAD, 6-night trip
10/10 Exceptional
Aug 25, 2025
Best staff at a hotel I’ve had in a long time
Very helpful staff the entire trip. Made everything easy. Rooms are big enough and quiet. Staying right on Gran Vía is similar to staying in Times Square, La Rambla, erc.
Only issue is the elevators are slow to begin with, can’t hold much weight, and broke during my stay. It would be nice for the rooftop restaurant to give preference to guests staying at the hotel but that’s minor.
Verified traveler
3-night trip
10/10 Exceptional
Jun 30, 2025
Marvelous
Extremely nice place
Jorge
Jorge, 1-night trip
10/10 Exceptional
Apr 7, 2025
Amazing place, superb staff
Jamison
Jamison, 3-night trip
10/10 Exceptional
May 20, 2025
Perfect location, super clean, and the staff were incredibly friendly. The rooftop was absolutely beautiful — great views and atmosphere. Highly recommend!
Neda
Neda, 3-night trip
10/10 Exceptional
Mar 9, 2025
The hotel is at a perfect location to see all the sights.
Jaliye
Jaliye, 2-night trip
10/10 Exceptional
Apr 16, 2025
Great location, service, and convinience.
Jacques
Jacques, 1-night trip
10/10 Exceptional
May 2, 2025
Todo exelente
René ángel Jesús
René ángel Jesús, 4-night trip
10/10 Exceptional
Jun 6, 2025
Perfect
Amir
Amir, 5-night trip
10/10 Exceptional
Dec 15, 2024
Great place and staff and location
diango
diango, 4-night trip
10/10 Exceptional
Mar 23, 2025
Staff very nice and professional
Alejandro
Alejandro, 1-night trip
10/10 Exceptional
Dec 10, 2024
Great hotel .. super nice staff .. very helpful ..
sunory
sunory, 5-night trip
10/10 Exceptional
May 5, 2025
Modern and clean.
Milqueza
Milqueza, 1-night trip
10/10 Exceptional
Mar 11, 2025
The location is timeless
Antonia
Antonia, 3-night trip
10/10 Exceptional
Mar 15, 2025
Great hotel near central Madrid
The room was spacious the location was amazing could walk to so many sites and shopping. The concierge staff was so helpful and friendly and the barista in the morning at the coffee shop became a friend. A very excellent stay.
Elizabeth
Elizabeth, 3-night trip
10/10 Exceptional
Nov 9, 2024
Great staff & location
Hamza
Hamza, 3-night trip
10/10 Exceptional
Dec 30, 2024
Excellent location, excellent service!
Roxana
Roxana, 2-night trip
10/10 Exceptional
Jun 5, 2025
Only challenge was the ac in the room. Other than that we loved it.
Mara
Mara, 1-night trip
10/10 Exceptional
Dec 2, 2024
Great property located near to everything.
Silva
Silva, 6-night trip
10/10 Exceptional
Jan 29, 2025
The staff was amazing overall. From front desk to housekeeping they met all of our needs. The location was great too. In a very popular area of the city with great food.
Cameron
Cameron, 5-night trip
10/10 Exceptional
Mar 5, 2025
It is a nice hotel with good service. Whenever I requested for help / service, their staff will come within few minutes. Excellent location as well
Yat In
Yat In, 3-night trip
10/10 Exceptional
Jan 14, 2025
staff is friendly, room design is comfort and elegance